Breakfast Attendant and Social Attendant

JOB DESCRIPTION

JOB TITLE: Breakfast Attendant and Social Attendant

LOCATION: Best Western Downtown Phoenix

SUMMARY: Coordinates the serving of breakfast by performing the following duties:

ESSENTIAL FUNCTIONS:

• Sets up breakfast at scheduled time
• Ensures breakfast items are stocked and available to guests during breakfast hours according to company standards
• Maintains cleanliness of breakfast area and kitchen during and after breakfast hours
• Greets guests and accommodates special requests as needed
• Ensures countertops and machines are clean and tidy at all times
• Leaves breakfast serving and eating areas clean, vacuumed and mopped. Tables and chairs wiped clean, etc. Inventory breakfast items regularly; orders or purchases items as necessary and provides all receipts to General Manager
• Properly rotates inventory and ensures items are properly wrapped and stored at the correct temperatures that conform to hotel brand and local health department regulations.
• Assists in maintaining cleanliness of public areas.
• All other duties as assigned
  

COMPETENCY:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner;
• Customer Service - Responds promptly to customer needs;
• Responds to requests for service and assistance;
• Team Work - Contributes to building a positive team spirit.
• Diversity - Shows respect and sensitivity for cultural differences;
• Promotes a harassment-free environment.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction;
• Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing Prioritizes and plans work activities;
• Uses time efficiently. Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality - Demonstrates accuracy and thoroughness;
• Applies feedback to improve performance;
• Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner.
• Safety and Security - Observes safety and security procedures;
• Reports potentially unsafe conditions;
• Uses equipment and materials properly.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

Less than high school education; or up to one-month related experience or training; or equivalent combination of education and experience.

LANGUAGE ABILITY:

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

REASONING ABILITY:

Ability to apply common sense understanding to carry out simple one- or two-step instructions. Ability to deal with standardized situations with only occasional or no variables.