IT Technician

Description

If you are passionate about technology and enjoy helping others, then this is the job for you!

The IT Technician will be the first point of contact for technical issues and requests from employees and customers. They will install, maintain, and troubleshoot computer systems and networks across 16 locations, ensuring optimal performance and security. They will also provide guidance and training to users on how to operate new software and equipment.

Some of the main responsibilities are:

• Setting up workstations with computers and necessary peripheral devices (routers, printers etc.).
• Checking computer hardware (HDD, mouses, keyboards etc.) to ensure functionality.
• Installing and configuring appropriate software and functions according to specifications.
• Developing and maintaining local networks in ways that optimize performance.
• Ensuring security and privacy of networks and computer systems.
• Providing orientation and guidance to users on how to operate new software and computer equipment.
• Organizing and scheduling upgrades and maintenance without deterring others from completing their work.
• Performing troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.).
• Maintaining records/logs of repairs and fixes and maintenance schedule.
• Identifying computer or network equipment shortages and placing orders.
• Executing IT Support Technician responsibilities including but not limited to setup and troubleshooting standard and non-standard computer software (IBM Security MaaS360, RemoteGhost, Office, Google Chrome, Adobe Reader, ChildPlus, NuancePDF etc.).

Qualifications

To be successful in this role, you need to have:

• Proven experience as IT Technician or relevant position.
• Excellent diagnostic and problem-solving skills.
• Excellent communication ability.
• Outstanding organizational and time-management skills.
• In-depth understanding of diverse computer systems and networks.
• Good knowledge of internet security and data privacy principles.
• Preferred: Degree in Computer Science, engineering, or a relevant field.
• Preferred: Certification as IT Technician will be an advantage (i.e., CompTIA A , Microsoft Certified IT Professional).

Wage

• $22.00/hr- $25.00/hr

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Supplementary Benefits
• Employer Paid Life Insurance
• Employer Paid Short-term and Long-term Disability
• PTO with Accrual Starting at Hire
• 401(k) with a match
• COVID Paid Sick Leave
• 10 Paid Holidays
• Hardship Assistance Fund
• Employee Assistance Program (EAP)
• Wellness Programs

Salary : $22 - $25