Call Center Representative

Call Center Agent

6 Months to Start with

100% Remote - Candidates MUST be located within 1 hour of Phoenix or Tucson.

The schedule will be discussed during the interview, and this is dependent on the current needs of the client/call center. Please make resources aware that this schedule may be different than what is listed on the posting.

Interviews will be remote. First day of work will be onsite for orientation but will be remote after this. Estimated to last 6 months but can be extended past this date.

Position Description:

Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business related tax compliance, delinquency and general information requests. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude.

This position includes the following:

• Answering incoming phone calls in a fast paced environment
• Resolving Tier 1 level issues
• Reviewing taxpayer accounts
• Verifying, gathering and simultaneously updating key information
• Educating taxpayers of online resources and current tax policies
• Submitting requests for payment arrangements
• Documenting actions taken into multiple systems
• Participating in all team engagement activities
• Meeting performance expectations

Skills Required:

• Strong ability to multitask
• Basic use of Microsoft Word, Excel and Google Workspace
• Basic math skills are required - addition, subtraction, multiplication and division.
• Communicate well both in writing and verbally
• Great interpersonal skills
• Retain knowledge easily
• Creative in problem solving
• Goal oriented
• Organized

Skills Preferred:

• Spanish-speaking
• Experience Required:
• Previous two positions should each be at least one consecutive year in a fast-paced call center.
• National call centers in industries such as finance/banking, insurance, telecommunications (not technical support)

Experience Preferred:

• Experience with participating in process improvement activities, basic math skills, history of working in banking.

Education Required:

• High school diploma or equivalent

Education Preferred:

• Associates Degree or higher

Required Skills

• Previous 2 jobs should be at least 1 consecutive year in a fast-paced call center. This experience must be recent.
• National call center experience in industries such as finance/banking, insurance, and telecommunications. (NOT LOOKING FOR TECHNICAL SUPPORT)

Preferred Skills

• Spanish-speaking