What are the responsibilities and job description for the Service Writer position at SUNSHINE QUALITY SOLUTIONS, LLC?
Job Details
Description
Position Specifics:
Department: Service
Reports to: Regional Service Manager or Service Location Manager
Supervises: None
Purpose:
Assist the Service Manager and Service Advisor in maintaining accurate and on-time reports and records relative to the service departments operation within the dealership.
Responsibilities:
- Fields internal and external customer inquiries to the Service Department
- Opens work orders as directed by the Service Manager, Service Advisor, or Shop Foreman and maintains control until they are closed and invoiced
- Facilitates equipment trucking and maintains accurate record keeping
- Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager or Service Advisor
- Maintains Service Department filing and records
- Updates customer profiles using equipment, hours, or other information from the customer work orders
- Maintains accessories and supplies and prepares replacement orders
- Work with Centralized Warranty Processor to follow up on warranty claim discrepancies
Qualifications
Experience, Education, Skills and Knowledge:
- Basic knowledge of accounting practices
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Knowledge of office procedures
- General understanding of mechanical/technical terms is preferred
- High School Diploma or equivalent
Company Benefits and Perks:
We offer a robust benefit package including flexible work hours and family-friendly benefits to all our full-time employees.
- Our comprehensive insurance benefits package includes:
- Medical, dental, vision, and life insurance, including AD&D
- 401(k) with an employer match
- Employer paid Short Term Disability policy
- Employer funded HSA account
- Paid time off:
- Vacation
- Sick time
- Company paid holidays
- Bereavement
- Jury duty
- Incentive pay
- Deere Employees Credit Union
- Training through John Deere University
- Tuition reimbursement with Sunshine approved Universities
- Career growth
- Great corporate team to work with
About the Company:
With over 80 years of combined experience and knowledge in supporting the Agricultural and Turf Care industry in Southern Louisiana and Southern Mississippi, Sunshine Quality Solutions provides optimized parts and service support, volume pricing on equipment, and a robust equipment inventory. Now with 17 locations across southeast Louisiana, Sunshine offers numerous career growth opportunities from entry level positions all the way up to senior management positions. Come and join Sunshine’s welcoming company culture, where our mission is to improve the quality of life for our employees and customers who take pride in being linked to the land.