Security Operations Manager

Sunstates Security has an immediate opening for a talented, professional, and motivated Operations Manager to help lead our NY Regional office in the NYC boroughs and Westchester area. The Operations Manager is responsible for the daily functioning of security services for a portfolio of contract sites including operations, customer service, personnel management, recruiting, administration, and security & safety in accordance with Sunstates objectives.

The ideal candidate will provide leadership to employees and develop and maintain strong relationships with employees and customers.

This position offers a salary of $70,000 - PLUS a monthly vehicle allowance plus mileage, an annual performance-based bonus, full medical, dental, and vision insurance benefits, a 401k plan with company match, generous PTO, tuition assistance and more.

• Local candidates only as this role must be available to visit client sites in the region.

The Operations Manager will be responsible for the administration, management and recruiting of the region by:

• Training, developing, and motivating supervisory staff to effectively oversee all day-to-day operations of the site security personnel.
• Training subordinate supervisors on software systems, procedural guidelines, and Company policies and enforcing consistency in policy practice.
• Enter weekly payroll into the payroll system.
• Confirm all billing is correct by reviewing weekly SAR reports, reviewing invoices, and communicating with accounts receivable.
• Reviewing weekly scheduling and setting up schedules in advance.
• Control all unbillable overtime and reduce overtime percentages weekly and meet company overtime goal.
• Conducting regular in-person meetings with clients.
• Respond to personnel concerns and resolve them within a timely manner.
• Coordinating with the Regional Manager and Regional Director to establish regional goals and objectives and communicate these with branch staff.
• Working with sales and marketing to identify and develop new business opportunities.
• Conducting interviews, hiring, and completing the employee on- boarding process into the system including collecting new hire paperwork and uploading documents for processing.
• Visiting sites to follow up on employee training and completing employee surveys for new hires.
• Completing monthly required site visits and audits in accordance with the Quality Assurance program. Site visits are required to be completed monthly into the system and includes site visits on evenings and weekends.
• Weekly review of Compliance such as Security licensing, Training and CPR.
• Set up CPR training for new hires.
• Provide positive employee experience.
• Updating Security Operations Manuals.
• Set up security tour system and monitoring security patrols.
• Acknowledging employees for the outstanding job performance.
• Assist other Operations Managers with new job start-ups and covering PTO.
• Work on creating schedules for new hires and managing team schedules.
• Attend and set job fairs for hiring.
• Manage security team and provide support to security staff.
• Order uniforms for new hires.
• Work on new service start up on new accounts.
• Communicate with customers on hiring needs.
• Communicate with the Sunstates management team.

The requirements for the Operations Manager include:

• Bachelor’s degree from a four (4) year college or university is preferred.
• 3 or more years of related management and leadership in the security industry, law enforcement or military.
• Experience in hiring, management and recruiting.
• Have a NYS Security Guard License.
• Excellent organizational, leadership, communication, and time management skills.
• Strong Computer proficiency with MS Office products.
• Experience with scheduling software.
• Ability to travel to other areas to assist in start-ups and operational needs.
• Valid driver’s license and good driving record.
• Ability to travel and regularly visit all site locations in the area.
• Flexibility to be on call as needed during all shifts.
• Non-Remote position.

May perform other duties as assigned by Management and in coordination with the Regional Manager. Sun123

Join one of the fastest-growing and largest privately-held security companies in the U.S.! Since 1998, Sunstates Security has established a reputation for providing excellent customer service and quality work environments while being recognized by Forbes as one of America’s Best Employers in 2021 and 2022. At Sunstates Security, we're committed to hiring, developing and retaining a diverse and exceptionally qualified workforce. As a result, our employees are skilled, knowledgeable and dedicated to providing clients with flawless security service and the peace of mind that comes with it.

We work hard to recruit and to retain the best and the brightest people for each client and every site location. We instill in our employees the Sunstates promise to provide a safe, disciplined and friendly work environment with an opportunity for career advancement.

If you're searching for a career with challenging and rewarding opportunities, we invite you to explore the possibilities at Sunstates Security. As a proactive security partner for some of the country's leading companies and organizations, we provide careers for talented people to become part of a successful, growing company.

Only candidates who meet our rigorous employment standards and who are excellent matches for open positions(as personally verified by Site Managers) are invited to join our security team.

We are proud to be an Equal Opportunity Employer and supporter of our military veterans!