Clinical Scheduler

The Scheduler is responsible for partnering with the operational team in the design of the scheduling process. This includes managing the clinical calendar, ensuring session alignment with patient and staff availability, adhering to trial-specific templates, and contributing to the development of new scheduling templates during study start-up, and managing front office responsibilities.

By understanding, navigating, and translating complex protocols into streamlined scheduling processes, you’ll help to provide a positive patient experience that fulfills our mission of whole-person healing for all. Providing scheduling and collaboration with clinical staff will ensure smooth operations, optimizing therapy session slots and supporting overall clinic efficiency. If you have a passion about making a difference, thrive in a person-centered environment, and are ready to be part of an exciting exploration into transformative new therapies, this is the career for you.

Responsibilities:

• Schedule and confirm appointments with a high level of customer service orientation.
• Conduct proactive reviews of clinic schedules to identify and rectify any discrepancies or potential issues, ensuring smooth scheduling operations.
• Actively collaborate in the development and implementation of trial-specific scheduling protocols during study start-up phases.
• Perform various general office duties, including handling telephone calls, scheduling clinic appointments, scanning documents, and maintaining well-organized patient correspondence.
• Coordinate the scheduling of therapy sessions for patients, ensuring seamless alignment with the availability of all clinical staff involved in each visit.
• Ensure strict adherence to trial-specific scheduling templates.
• Collect and meticulously update patients information within the Electronic Health Record (EHR) system, maintaining accurate and up-to-date records.
• Assist patients in understanding insurance and billing aspects related to their therapy sessions, providing clear and helpful guidance.

Skills & Experience:

• 2 years of experience working for a healthcare practice or hospital in a similar role.
• Excellent verbal and written communication skills.
• Excellent organizational and planning skills, with great attention to detail.
• Analysis and reporting skills.
• Strong interpersonal and communication skills and ability to work as part of a team.
• Ability to work in a dynamic fast-paced environment and respond quickly to changing priorities.
• Proven ability to multitask, prioritize and re-prioritize projects, and adhere to deadlines.
• Bachelor’s degree preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer, as well as walking, standing.

Sunstone Therapies offers a competitive salary package commensurate with skills and experience, plus benefits that include medical, dental, and vision coverage, and a retirement savings 401(k) plan.