What are the responsibilities and job description for the IT Service Desk Engineer position at Suntera Fund Services?
We are seeking a proactive and technically skilled Service Desk Engineer to join our IT team, based in our US office. This role is pivotal in supporting our expanding presence in the US and ensuring seamless IT support across time zones. As Service Desk Engineer, you will provide high quality technical support to the business and confidently communicate with end-users, business stakeholders and the wider IT team as required.
Your duties will include:
- Provide timely and effective technical support to end users across the US and wider group.
- Troubleshoot hardware, software, network, and application issues, escalating where necessary.
- Manage and resolve service desk tickets, ensuring SLAs are met.
- Support onboarding and offboarding processes, including account setup, preparing equipment and access management.
- Collaborate with the wider IT team to implement improvements and ensure consistent support across all office locations.
- Identify recurring issues and contribute to continuous improvement initiatives.
- Provide occasional out-of-hours support for incidents or scheduled maintenance.
About you.
Skills and Requirements:
- Proven experience in a service desk or IT support role, ideally within a financial services environment.
- Strong technical troubleshooting and problem-solving skills.
- Clear and professional communication with both technical and non-technical users.
- Ability to work independently and manage multiple priorities.
- Strong attention to detail.