What are the responsibilities and job description for the Patient Service Representative - Cardiology Liverpool (CT-Suite) position at SUNY Upstate Medical University?
The Front-End Patient Service Representative (PSR) serves as the first point of contact for patients and visitors in the Cardiology CT Suite. This position is responsible for delivering exceptional customer service while performing a variety of administrative and clerical tasks to support patient care. The PSR manages patient registration, appointment scheduling, insurance verification, and front-desk operations to ensure smooth patient flow and a positive experience.
Greet patients, families, and visitors in a professional, friendly, and courteous manner.
Check in and register patients for Cardiology CT Suite appointments, confirming demographic and insurance information.
Schedule and confirm appointments, follow up on cancellations, and manage waitlists.
Verify insurance eligibility, obtain pre-authorizations when required, and collect copayments or balances.
Maintain accuracy and confidentiality of patient records in compliance with HIPAA and organizational policies.
Communicate effectively with clinical and imaging staff to coordinate patient flow and minimize wait times.
Answer incoming calls, respond to inquiries, and route messages appropriately.
Assist patients with forms, wayfinding, and understanding pre-procedure instructions.
Monitor and maintain front-desk supplies and patient-facing materials.
Escalate patient concerns or service issues to management as needed.
Participate in department meetings and training sessions to stay current on processes and protocols.
Minimum Qualifications:Associates Degree or pertinent college level courses and two years of administrative/office management experience. Will consider equivalent combination of education and experience.
Preferred Qualifications:Work Days:
Monday - Friday daytime hours
Message to Applicants:Our benefits package includes health, dental and vision insurance, eligibility for employer 401k funding after 1 year (3% quarterly/5% annual on vesting schedule), tuition reimbursement, generous paid time off, including vacation and personal time, paid sick leave, holidays and floating holidays.
G3: $16.00 - $25.88
Please note the salary information shown is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as internal equity, market and business considerations.
Recruitment Office: MedBest Medical ManagementWe are an Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status or disability or other protected classes under State and Federal law.
Salary : $16 - $26