What are the responsibilities and job description for the Front Desk Clerk position at Super 8 by Wyndham?
Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Front Desk Agent. As the first point of contact for our guests, you will play a crucial role in providing exceptional hospitality and ensuring a positive guest experience. If you have excellent communication skills, a friendly demeanor, and a passion for the hospitality industry, we would love to hear from you.
Responsibilities:
- Greet guests in a warm and welcoming manner
- Check-in and check-out guests efficiently and accurately
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries, requests, and complaints promptly and professionally
- Assist with reservations and manage room assignments
- Process payments and maintain accurate records
- Perform night audit duties as needed
- Maintain cleanliness and organization at the front desk area
Requirements:
- Previous experience in hospitality management or a similar role is preferred
- Strong customer service skills with the ability to handle difficult situations diplomatically
- Excellent verbal and written communication skills
- Proficiency in using phone systems and maintaining proper phone etiquette
- Familiarity with front desk operations and hotel management software is a plus
- Ability to work flexible hours, including evenings, weekends, and holidays
At our company, we value our employees' contributions and offer competitive compensation along with opportunities for career growth. Join our team and be part of an exciting industry where you can make a difference in guests' experiences.
Note: This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, skills, or requirements associated with the role of Front Desk Agent.
Job Type: Part-time
Pay: $9.00 - $11.00 per hour
Expected hours: 16 – 24 per week
Benefits:
- Employee discount
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $9 - $11