What are the responsibilities and job description for the Retail Team Leader position at Superdry?
The Role
Retail Team Leader... we call them our Brand Leads. Our Brand Leads have their own style and are genuine ambassadors of our brand.
Experts in everything that goes into delivering an amazing brand experience for their local customers in store, they smash store targets and go above and beyond to do drive excellence in their store, across all areas.
You Will
Applicants for employment in the U.S. must possess unrestricted work authorization which does not require sponsorship by the employer.
Retail Team Leader... we call them our Brand Leads. Our Brand Leads have their own style and are genuine ambassadors of our brand.
Experts in everything that goes into delivering an amazing brand experience for their local customers in store, they smash store targets and go above and beyond to do drive excellence in their store, across all areas.
You Will
- Be passionate about using your local knowledge and sales expertise to consistently go above and beyond to deliver the ultimate Superdry brand experience in your store
- Confidently make decisions about what’s best for our customers, including taking ownership for handling customer issues in store
- Be a positive role model for others, helping to build trusted relationships across the team, whilst having fun
- Effectively coordinate the team across operational tasks when needed, guiding them with your operational expertise
- Support and motivate your teammates to deliver amazing levels of service
- Take pride in store appearance and embrace the Superdry store look, to ensure our store looks amazing. Always.
- Endlessly develop your product knowledge and understanding of the business to offer the best possible experience to our customers
- Embrace the Superdry culture and encourage your teammates to do the same
- Support with key compliance tasks where needed including loss prevention and health and safety
- Maintain a good commercial awareness of your store, understanding the KPI’s required and bring fresh ideas to the management team to drive performance against them
- Step up to lead the team in store when needed
- Hold keys for the store and take responsibility for opening and closing, including cash handling
- Passionate about our brand and help to create the best possible customer experience
- Enjoy working independently with excellent attention to detail
- Confident taking ownership of your projects and tasks
- A positive and proactive individual, able to act as a role model for others
- A creative problem solver, always working to put solutions and fresh ideas forward
- Great at collaborating and building trust with others, working together to get results and learn
- Experienced in sales and operations in store and ready to step up
- Health Benefits, 401K, life insurance, clothing allowance, 50% staff discount, monthly bonus potential, excellent basic salary (determined by location and experience)
Applicants for employment in the U.S. must possess unrestricted work authorization which does not require sponsorship by the employer.