Dispatcher, Call Center, Call Taker, Communciations

really "applications" will not be considered. You must complete an application at

https://superiorambulancenm.wufoo.com/forms/z1wi84zw09hqkcf/

or in person.

Superior Ambulance Service In Albuquerque is seeking qualified employees for the position of Dispatcher.

Job Summary: Receive and process calls from private citizens, hospitals, and extended care facilities. Collect and input all necessary information into the CAD system. Contact, dispatch, track, and have ongoing communication with ambulance crews responding to calls by way of radio, telephone, and computer software. Quickly locate physical locations with mapping software to aid in the response of ambulances. Time planning, scheduling, coordinating of pre-scheduled ambulance transports in Albuquerque and outlying service areas throughout the state of New Mexico.

Physical Demands:

• The employee is occasionally required to stand, walk, sit for extended periods of time and speak clearly over the phone and radio.

Responsibilities and Duties: (include but are not limited too)

• Dispatch EMT’s and Paramedics to locations based on customer requests, specifications and medical needs. Relay and receive necessary information to and from the ambulance crews. Scheduling of ambulance runs (emergent and non-emergent) Monitor personnel and or equipment locations and utilization in a System Status Management approach.
• Notify personnel about traffic problems such as construction areas, accidents, congestion, weather conditions and other hazards.
• Support timely and efficient movement of ambulances according to system status management.

Qualifications and Skills:

All candidates must be:

• willing to attend classes/courses as necessary to obtain and maintain EMD certifications
• able to professionally and politely communicate with callers of all types.
• proficient with the use of computers, computer software and typing.
• to take and pass a typing test to demonstrate 35 wpm typing speed.All candidates must be familiar with Albuquerque metro, surrounding areas and to be able to complete a NM State map quiz.
• a recipient a of High School diploma or GED Customer service skills Medical background is a plus

Pay range $ 40,550.00 to 56,895.00 per year depending on experience.

Apply online at https://superiorambulancenm.wufoo.com/forms/z1wi84zw09hqkcf/

or in person at 7600 La Morada Pl NW, ABQ, NM 87120 (Unser, 1 block north of Ladera).

EEOC Statement:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Superior Ambulance is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact the Department of Personnel Management at 505 247 8840 Extension 9 or via Electronic Mail at info @ superior-nm.com

Once received, a determination on your request for reasonable accommodation will be made based on the merits of your request. Each request will be reviewed and a determination made accordingly, on a case-by-case basis.'
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Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Benefit Conditions:

• Waiting period may apply

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Outcome-oriented -- results-focused with strong performance culture
• People-oriented -- supportive and fairness-focused
• Team-oriented -- cooperative and collaborative

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Dependable -- more reliable than spontaneous
• People-oriented -- enjoys interacting with people and working on group projects
• Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Autonomous/Independent -- enjoys working with little direction
• High stress tolerance -- thrives in a high-pressure environment

Job Type: Full-time

Pay: $40,550.00 - $56,895.00 per year

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 12 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekends as needed

Work Location: In person

Salary : $40,550 - $56,895