What are the responsibilities and job description for the Route Service Representative position at Superior Linen Service?
Position Summary:
The Route Service Representative will operate a non-CDL, box truck on a dedicated route, delivering products, rendering services, sell products, collect payment from customers, and achieve an excellent relationship with the customer.
- Responsibly follow all procedures, & policies with regard to Department of Transportation rules and regulations
- Responsibly complete each day’s route with effective customer service and efficiency
- Collect payment from customers; use a handheld computer to complete transactions and invoices
- Works in conjunction with the office personnel and production to be assured that orders are filled and meets customer satisfaction
Essential Duties and Responsibilities:
Operational Excellence
- Complete the days route in a timely and safe manner
- Conduct proper inventory of customer
- Receive soiled product and properly tag linen bags to ensure proper production counts
- Perform daily inspection of truck before beginning of route
- Follow all traffic laws; along with Department of Transpiration regulations
- Demonstrates and promotes Superior Linen Service culture, values
Interpersonal
- Communicates effectively with customer
- High level of customer relationship by making good will calls
- Listen to and resolve customer complaints
- Maintain proper appearance; must be in uniform at all times
Administration
- Completes documentation as required, including computer data entry
- Verify load sheets and soil reports for accuracy every day before starting the route
- Must maintain a Driver Qualification file, as all Route Service Representatives working for Superior Linen may be required to travel across state lines at the company’s request in order to provide service to customers or to assist in emergencies.
Education, Training and Experience:
Required
- Active Driver’s License
Preferred
- High School Diploma, Technical Certification, GED, or equivalent combination of education and experience.
Particular Knowledge, Skills, and Abilities:
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Must exhibit self-initiative, accountability, flexibility
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
- Must have basic computer use skill-set
Working Conditions:
Physical Demands: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must frequently lift up to and over 100 pounds and move bins & carts up to 850 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly exposed to outside weather conditions. The employee is occasionally exposed to fumes, airborne particles, and possible blood borne pathogens in healthcare linens. The noise level in the work environment is usually moderate.
Disclaimer: This is not necessarily an exhaustive list of all responsibilities, skills, tasks, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to modify essential functions of the job, or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs or technical developments.