What are the responsibilities and job description for the RESTORATION COORDINATOR position at Superior Restoration?
Are you excited to be a part of a growing, local business with awesome benefits and perks?
Superior Restoration is URGENTLY hiring for an Administrative role as a Mitigation Coordinator!
ABOUT US
We are a residential/commercial water and fire restoration company with a strong culture of our own. We care deeply about our employees who serve our clients in complex reconstruction projects. We strive to move projects timely and efficiently. Our clients are our lifeblood and we care about our values, which include treating our clients like we would treat ourselves.
SUPERIOR CORE VALUES We don’t just say them, we live them!
THE ROLE: MITIGATION COORDINATOR
We are seeking a detail-oriented and reliable Mitigation Coordinator to support the operations of our Mitigation team. The ideal candidate will perform a variety of duties including answering phone calls, managing correspondence, supporting and overseeing job coordination for the mitigation/contents department, supporting the supervisors and technicians on the mitigation team as needed. Strong organizational skills, excellent communication, and the ability to multitask in a fast-paced environment are essential. Proficiency in Microsoft Office Suite and basic office equipment is required. Previous experience in a restoration administrative role is a plus.
Superior Responsibilities
- Manage and oversee scheduling.
- Support supervisors and technicians by coordinating job tasks.
- Assist supervisors in obtaining approvals for pack-outs when needed.
- Schedule and support pack-outs, pack-ins.
- Schedule jobs and ensure new jobs are entered into the job tracker upon signing.
- Respond to Yelp requests and assign job numbers for all new leads.
- Prepare billing packets for the mitigation department.
- Follow up to ensure proper review and payment.
- Conduct welcome calls and audit files..
- Act as the liaison between adjusters, supervisors, and department heads for invoice negotiations.
- Adjust invoices with appropriate approvals and maintain related audit sheets.
- Provide excellent customer service to clients.
- Review past-due or revised invoices with the department manager to achieve monthly cash collection goals.
Qualifications:
- Must have excellent communication and customer service skills
- Reliability is a must. (Attendance, Punctuality, and Presence)
- Strong administrative experience in fast paced, multitasking environment
- Strong organizational and time management skills
- 1-2 years of experience phone experience
- Restoration experience is a PLUS!
Compensation/Benefits
$21 to $23 hourly
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- Monday to Friday
Education:
- High school or equivalent (Preferred)
Experience:
- Administrative: 2 years (Preferred)
Work Location:
- One location
Work Remotely:
- No
In Person:
- Yes
Salary : $21 - $23