What are the responsibilities and job description for the Collections Specialist position at SuperMoss?
Company Overview
Natural Pack Inc. is a Santa Barbara based parent corporation that manages multiple brands in the pet and garden industries. Our most popular brand is SuperMoss which can be found in almost every Garden Center, Nursery, Florist, & Craft Store in the US and Canada.
Summary
We are seeking a dedicated Collection Agent to join our team in Santa Barbara. In this role, you will play a crucial part in maintaining our financial health by managing collections efficiently and ensuring customer satisfaction. Your contributions will directly support our mission of providing quality products to pet and garden enthusiasts.
Responsibilities
- Manage collection activities for outstanding accounts receivable
- Communicate effectively with customers regarding their accounts
- Negotiate payment arrangements while maintaining positive customer relationships
- Document all interactions with customers accurately
- Collaborate with internal teams to resolve account discrepancies
- Analyze account data to identify trends and improve collection strategies
- Provide excellent customer service throughout the collection process
- Adhere to company policies and legal regulations regarding collections.
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- Qualifications
- Proven experience in collections or related field
- Strong negotiation skills with a customer-focused approach
- Excellent phone etiquette and communication skills
- Familiarity with accounts receivable processes
- Basic understanding of financial concepts and accounting principles
- Proficient in using financial software and tools
- Ability to analyze data effectively
- High level of professionalism and integrity.
Call-To-Action - If you're ready to make a difference in our team and help us maintain our commitment to excellence, we invite you to apply today!
Job Types: Full-time, Contract
Pay: $18.00 - $21.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid sick time
- Paid time off
- Vision insurance
Work Location: In person
Salary : $18 - $21