What are the responsibilities and job description for the Customer Service Representative position at Supply Chain?
“Shift: Sunday-Thursday 1030pm/1100pm – 630am/700am
Wage: Starting at $18.00/hr
Comprehensive Medical, Dental and Vision Benefits at a very low cost to you
401k with Company Match
5-day work week overtime available
Dedicated Trainers on all shifts to focus on your development
Safety Committee - Help contribute to a safer workplace for everyone
Positive working environment with an emphasis on teamwork and innovation
Career Advancement - Our site places high importance on personal development and promotion from within”
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Salary : $18 - $0