What are the responsibilities and job description for the Customer Service Representative position at Supply Chain?
Genesis Logistics is Hiring!
Genesis Logistics is a leader in the fast-growing supply chain management and third-party logistics industry. Our customers are leaders in their industry; and every day, we manage, store, and move products to make them more successful.
Position: Customer Service Representative
Shift: Wed- Sat 6pm to 4:30am
Pay: $22/hr
- AFFORDABLE medical, dental, and vision coverages offered on your 30th day!
- PTO
- 401(k) with generous company match!
- Tuition Reimbursement Program.
- Excellent training and career advancement opportunities.
Our Organization is an equal opportunity employer.
Role Purpose:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities:
- Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
- Maintain customer records and update account information.
- Maintain financial accounts by processing customer adjustments.
- Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
- Perform other duties as assigned.
Required Education and Experience:
- High School Diploma or Equivalent
- 0-12 months of system, data entry or reporting experience
- 0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Salary : $22