What are the responsibilities and job description for the SRD Global Account Management position at Supply Chain?
Sr Director Global Account Management
Are you an innovative and solutions-oriented individual who can think outside the box to focus on the possibilities? Are you passionate about cultivating mutually beneficial long-term relationships? Do you thrive on having direct responsibility for your success? Do you get a rush when negotiating and closing a deal?
If so, DHL Supply Chain has the opportunity for you.
Job Description
To accelerate divisional Net Growth from assigned Global customer accounts by:
• Maximizing existing business retention
• Driving new business wins
• Protecting and enhancing margins
• Increasing overall customer satisfaction
• Driving innovation through targeted customer solutions
• Orchestrating and coordinating Operational alignment
Grow / Maintain / Delight
• Serves as the primary contact for multiple global customers regarding strategic and tactical matters, encompassing operations, relationship management, and commercial discussions.
• Establishes a wide-ranging network within the customer's organization (up to C-level) and advocates for the value we have provided. Broaden customer relationships through building a common agenda via Joint Business Plans (JBPs) with a 3 year horizon having clear vision, joint goals, set business priorities defined as part of a Global customer Account Development Plans.
• Creates comprehensive end-to-end supply chain maps, value stream maps, and monitors wallet share.
Required Education and Experience
• A minimum of 8 years in the logistics industry
• Ideally a minimum of 4 years in a senior leadership role of frontline Account Management and Business Development activities
• Highly developed facilitation and influencing skills at all levels
• Proven track record of managing large, complex projects
• Process orientated with consultative /collaborative approach
• Experience of working in global, regional and country environments
• Experience of working with and respecting multiple cultures
• Degree level education (ideally Masters level)
• Demonstrable Continuous Professional Development
Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.
Our Organization is an equal opportunity employer.
