Quality Specialist

Description

GENERAL FUNCTION:

Incumbent serves as the Quality Specialist for Support Solutions.   Support Solutions is licensed, certified and/or accredited by the following:

• Tennessee Department of Mental Health
• Tennessee Department of Disability and Aging (DDA)
• Tennessee Department of Health, Professional Support Services
• Tennessee Department of Children’s Services
• North Carolina Department of Health and Human Services (NCDHHS), Division of Health Service Regulation
• CARF

Support Solutions is subject to requirements of all the above standards, rules and regulations related to the above agencies.   Support Solutions provides the following services:

I. General Function

Incumbent serves as a Quality Specialist for Support Solutions. Support Solutions is licensed by the agencies listed above. Services include those identified in the table above that lists services by states.   

The incumbent works under the supervision of a Senior Quality Manager and in cooperation with the Director of Quality to provide and implement quality programs/systems and a sound fleet/property management system.   

The duties and responsibilities are provided below. All duties and responsibilities will require the Quality Specialist to work strategically and cooperatively with key leaders and other employees. In addition, the Quality Specialist will be required to make numerous contacts and build relationships with a variety of people and professionals whose services are required to ensure successful operations for Support Solutions. Many of the projects and actions related to the quality and incident management and development initiatives will require very specific timelines for implementation and actions. The duties and responsibilities are quite varied and require a working knowledge of NCDHHS, DDA, TDMHSAS, DCS and MCO requirements. Because of Support Solutions’ broad geographical locations, it is the expectation that the Quality Specialist will take a proactive approach in learning and staying abreast of these standards as determined by assignments by the Senior Quality Manager and Director of Quality.
 

II. Principal Duties and Responsibilities

The Position of Quality Specialist will provide administrative support to the Director of Quality, Senior Quality Manager as assigned.
 

As a part of this support, the incumbent is responsible for assisting with those activities related to the overall operations and quality management for Support Solutions. In this capacity, the Quality Specialist is responsible for assisting the Senior Quality Manager with the management of company assets and with the implementation of Support Solutions’ quality management and improvement program with responsibility for meeting all state policies and standards relating to quality management and improvement and transportation. Quality Management is designed to provide a comprehensive program that ensures the health and safety of all supported persons and facilitates improvements based on a plan, measure, assess and improve process.
 

Specific duties and responsibilities will include but are not limited to the following:
 

Primary Duties:

1. Assists with Support Solutions’ Property and Fleet Management Program.
   ▪ Complete quarterly vehicle inspection to ensure that each vehicle used by a Support Solutions’ employee has proper safety equipment, supplies, and emergency information (assigned offices).
   ▪ Reviews and approves supply of fire extinguishers and organizes the annual
      review of all extinguishers (assigned offices).
2. Works with the Senior Quality Manager to complete:
   ▪ Quarterly audit processes including actions plans and follow-up
   ▪ Monthly census grid
   ▪ Accessibility study   
   ▪ Satisfaction survey reports
   ▪ Desk reviews
   ▪ Office Inspections/Drills
3. Conduct Tier 2 investigations as assigned after successful completion of DDA required Provider Investigator training.
4. Assists with the follow-up of Support Solutions’ state and regulatory reviews to ensure compliance with requirements.
5. Responsible for making recommendations to leadership regarding performance improvement activities for Support Solutions.
6. Assists with the development of policies and procedures for Support Solutions as it relates to quality management, performance improvement and complaint management.
7. Participates in the implementation of the quality management program by assisting the Senior Quality Manager and Director of Quality management in ensuring that Support Solutions has systems in place for accomplishing successful surveys or reviews by external review organizations and regulatory agencies.  These regulatory organizations include all of those listed above under General Functions. Theses reviews also determine compliance with other agencies such as NFPA, APD, OSHA, and others.    
8. Assists with marketing efforts through the following tasks:
   ▪ Media Consents
   ▪ Monthly Support Solutions Newsletter
9.  Assists the Safety Committee Chair with successful implementation of the Safety Committee.
10.  Assists with CARF preparations and training as requested.
11. Provides positive customer service to all Support Solutions’ employees, individuals supported and vendors.
     

Secondary Duties:
 

1. Assists with other projects as assigned by the Senior Quality Manager and/or the Director of Quality including but not limited to administration actions/projects related to planning, policies and procedures, preparing reports, developing trend data, attending state events, reviewing standards for compliance, customer service and other related duties.
2. Is a key contributor in the decision making process and overall planning of Support Solutions’ operations.
3. Participates in team meetings as assigned by the Senior Quality Manager and/or Director of Quality.
4. Exhibits behaviors and best practices that are consistent with the vision and values of Support Solutions.
5. Practices safe work habits to eliminate and control potential safety and health hazards and to maintain a safe work environment. Attends all safety training as scheduled.
6. Works as part of the team to ensure that Support Solutions’ Quality Management principles (Plan, Measure, Assess. Improve) are practiced and achieved.
7. Operates Support Solutions and personal transportation in a safe and healthy manner.
8. Performs other job related duties as may be assigned by designated and/or authorized staff.

This job description does not list all the duties of your job. You may be asked by Supervisors, Managers or designated and/or authorized staff to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in the job description. Support Solutions reserves the right to revise this job description at any time. The job description is not a contract for employment and either you or Support Solutions may terminate employment at any time, for any reason.
 

Qualifications

III. Qualifications

The incumbent for this position must have a BA or BS degree from an accredited university or 5 years’ experience in quality management or related field. The incumbent must be experienced in the use of Microsoft Office including experience with Excel. Other computer technology skills are also preferable. Incumbent must have excellent speaking, writing and interpersonal skills. The incumbent will be traveling to other Support Solutions’ locations so transportation and time availability to complete these visits is a must.
 

IV. Supervisory Oversight

The Senior Quality Manager supervises the Quality Specialist. It is the expectation that the incumbent works independently and seeks assistance only if needed. The Incumbent will ensure open lines of communication among all leaders within the organization.

V. Knowledge, Skills, and Abilities

• Knowledge of and competence in Microsoft Office Suite: Microsoft Word, Microsoft Excel and other relevant software programs.
• Effective verbal and written communication skills.
• Effective organizational skills.
• Effective interpersonal skills.
• Must practice confidentiality.

VI. License/ Certificates

• Valid Tennessee, Mississippi, Kentucky or Arkansas Regular Driver License
• Valid automobile insurance (this must be maintained throughout employment.)

Salary : $18