What are the responsibilities and job description for the Front Desk Agent position at SureStay Plus by Best Western?
Job Summary:
We are seeking a highly skilled and experienced Front Desk Agent to join our hospitality team. The ideal candidate will be responsible for providing exceptional customer service, managing guest requests, and maintaining a positive and welcoming atmosphere at our resort. This is a dynamic and rewarding role that offers the opportunity to work in a fast-paced and engaging environment. If you have a passion for hospitality and are committed to delivering an exceptional guest experience, we encourage you to apply for this exciting opportunity. ONLY EXPERIENCED PERSONS NEED APPLY PLEASE.
Duties:
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere
- Handle phone calls and respond to guest inquiries, ensuring prompt and professional communication
- Manage guest requests, including room assignments, special requests, and resolving any issues or complaints
- Utilize hotel management software to maintain accurate records and ensure seamless operations
- Provide guests with information about hotel services, amenities, and local attractions
- Maintain a high level of customer service, ensuring guests feel valued and appreciated
- Collaborate with other hotel staff to ensure a seamless and enjoyable experience for guests
- Handle cash and credit transactions with accuracy and efficiency
- Perform other duties as required, including cleaning and maintaining the front desk area
Qualifications:
- Previous experience in a hotel or hospitality setting
- Excellent communication and interpersonal skills
- Ability to work effectively in a fast-paced environment
- Strong customer service skills, with a focus on delivering exceptional guest experiences
- Proficiency in hotel management software and phone systems
- Multilingual skills are an asset
- Experience in resort or hospitality management is an advantage
- Familiarity with guest services and hospitality management principles
Skills:
- Experience with phone systems and phone etiquette
- Strong hospitality skills, with a focus on customer service
- Proficiency in front desk operations and hotel management
- Ability to work in a fast-paced and dynamic environment
- Strong communication and interpersonal skills
- Multilingual skills
- Experience in resort or hospitality management
- Familiarity with guest services and hospitality management principles
Job Type: Full-time
Pay: $10.00 - $12.00 per hour
Experience:
- Cash handling: 1 year (Required)
- Hospitality management: 1 year (Required)
- Phone etiquette: 1 year (Required)
- Hospitality: 1 year (Required)
Ability to Relocate:
- Mobile, AL 36608: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $12
