What are the responsibilities and job description for the Front Desk Agent position at Surfside Hotel?
Overview: We are seeking a dedicated Front Desk Agent to join our team in providing exceptional customer service in a hotel setting. The ideal candidate will have a passion for hospitality and guest services. Duties: - Greet and check-in guests in a friendly and professional manner - Handle guest inquiries, requests, and complaints promptly and courteously - Utilize phone systems to answer incoming calls and assist callers with inquiries - Assist with reservations, check-outs, and payment processing - Provide information about hotel services, amenities, and local attractions - Maintain a clean and organized front desk area - Collaborate with other hotel staff to ensure guest satisfaction Experience: - Previous experience in a hotel or resort setting is preferred - Strong customer service skills with a focus on guest relations - Proficiency in using phone systems and basic computer applications - Knowledge of night audit procedures is a plus - Bilingual proficiency is advantageous - Familiarity with hospitality management practices Join our team as a Front Desk Agent to deliver exceptional service to our guests and contribute to a positive hotel experience.
Job Type: Full-time
Pay: $15.00 - $17.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Monday to Friday
Work Location: In person
Salary : $15 - $17