Full-Time Client Service Representative

We have an amazing opportunity for a FT Client Services Representative to join VO Vets in Trophy Club, TX, in our mission to offer quality care and convenient service and start your journey toward a rewarding career in veterinary medicine.

VO Vets, an AAHA-accredited and cat-friendly veterinary hospital, is excited to offer sign-on bonuses for new, full-time team members!

If you’re passionate about making a difference in the lives of pets and advancing your career in a dynamic, supportive environment, VO Vets is the perfect place for you.

Founded by Dr. Russell Miller, in partnership with Suveto, VO Vets has a simple mission: to provide warm, friendly pet care with less stress to families, now at two locations, in and around Fort Worth, TX. We’ve combined a highly qualified team of veterinarians and support staff, quality care, and leading-edge technology with availability that’s convenient for you and your pet. Together, we’re creating a new veterinary experience that meets your needs and your pet’s needs to the fullest.

Responsibilities

As a Client Services Representative at Vo Vets, you will be responsible for providing high quality customer service that meets or exceeds the expectations of our clients while looking for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion. Additionally, you will support the doctors and support staff with daily administrative duties as assigned by the Practice Manager and Medical Director.

Essential Job Functions

• Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in.
• Oversee the clinic flow.
• Manage and assist client in the euthanasia paperwork process.
• Discuss payment choices with clients.
• Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.
• Assist in emergency situations by expediting calls to triage staff members.
• May require mentoring or overseeing students from various educational programs.
  
  

Qualifications

• High School Diploma or equivalent required.
• At least 1 year working within a customer service environment required.
• Must be computer literate; basic computer skills with ability to navigate new software.
  
  

Skills We Want

• Problem-solving skills and ability to multi-task.
• Excellent client communication skills with the ability to explain medical terms and conditions using simple language.
• Soft Skills: Integrity; respectful; collaborative, patient, compassionate, responsible, reliable
• Team player with high energy. Low drama support staff
  
  

What we offer: Generous pay, sign on bonus, and benefit package.

All our Benefits are rooted in ownership, growth, and well-being:

• Veterinary Stock Ownership Plan (VSOP®)
• 401(k) matching
• Flexible spending account
• Health insurance
• Dental insurance
• Life insurance
• Vision insurance
• Paid time off
• Paid parental leave
• Pet Health Discounts
• Health savings account
• Employee Assistance Program
  
  

All candidates to which offers of employment are made shall upon hire successfully complete a Background Check screening prior to the first date of employment.

EOE