Technical Account Manager

JOB SUMMARY:

Develop, maintain, and assess strategic accounts, provide technical support and build favorable relationships with key clients.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Recommends and sells equipment and repair services utilizing knowledge of hydraulic equipment operations and customer needs.
• Reviews and submits bid specifications and quotations to customer for review and approval.
• Submits orders for product and follows up on order to verify material list accuracy and that delivery schedules meet project deadlines and customer needs and/or commitments.
• Analyzes application and use of hydraulic components in systems and recommends improvements to reliability and efficiency.
• Reviews existing customer specifications for accuracy and opportunity to provide them with a selling advantage and/or an advantage to their bottom line via provision of superior products, price and/or service.
• Demonstrates and explains use of installed equipment and production processes.
• Arranges for installation and test-operation of machinery/products and recommends solutions to product-related problems.
• Contacts current and potential customers, visits establishments to evaluate needs, and promotes sale of products and services.
• Enhances professional growth and development through participation in educational programs, current literature, meetings, workshops, etc.
• Perform related duties as assigned by Operation Manager.
• Maintain compliance with all company policies and procedures.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

• Must have a high school diploma, a bachelor’s degree in Business or related field preferred.
• Must have extensive background in outside sales calling on underground longwall mines or extensive operational/maintenance experience in an underground longwall mine.
• Performs work under minimal supervision.
• Ability to work as part of a team.
• Ability to effectively communicate with internal and external customers.
• Proven ability to meet deadlines and follow directions.
• Proficient computer skills, including Microsoft Excel, Word, basic drawing reading skills and ERP system.

PHYSICAL REQUIREMENTS:

• Ability to safely and successfully perform the essential job duties consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Ability to work safely and adhere to the Swanson Safety System in daily job duties.