Credit and Collections Specialist

JOB SUMMARY:

The Credit and Collections Specialist is responsible for all activities related to extending customer credit and collecting payments on customer accounts. This role will create a balance between maintaining trustful relationships and ensuring timely payments. Professional and effective communication and service to internal and external customers is a must.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES:

• Monitor accounts receivable for all Swanson Industries entities.
• Generate and distribute various customer and revenue reports as required.
• Maintain customer files and customer master tables and customer accounts in the ERP system.
• Drive the customer credit process from start to finish.
• Document and track collection efforts through various systems (customer account notes, Excel files, emails).
• Utilize judgment to analyze the customers’ ability to pay, establish a repayment plan or put customers on credit hold.
• Respond and resolve customer billing concerns and inquiries through written and verbal correspondence.
• Perform creative skip tracing techniques to locate customers when other contact efforts fail.
• Enlist the efforts of sales managers and senior management when necessary to accelerate the collection process.
• Make recommendations for external collection efforts or balance write offs.
• Perform various AR functions including but not limited to debit/credit memos, AR/AP swaps, resolving unapplied cash, processing credit card payments, progress billing.
• Maintain customer and data confidentiality in all aspects of the role.
• Review customer credit holds and decide if the hold can be released.
• Perform various periodic journal entries, reconciliations, and analyses.
• Manage any bankruptcy documentation and processes and required.
• Participate in other critical projects and audit requests.
• Assist in streamlining and improving the accounts receivable processes.
• Enhances professional growth and development through participation in educational programs, current literature, meetings, workshops, etc.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by supervisor.

EDUCATION AND WORK EXPERIENCE REQUIREMENTS:

1. High school diploma or equivalent.

2. Understanding of basic principles of finance, accounting, and bookkeeping.

3. Previous experience in accounts receivable and customer collections.

4. Strong problem-solving skills, highly organized and detail-oriented.

5. Ability to work under minimal supervision and manage multiple priorities to meet deadlines.

6. Ability to effectively work both independently and in a team setting.

7. Effective written and verbal communication skills.

8. Proficient computer skills, including Microsoft Excel, Word, and ERP systems.

9. Ability to effectively communicate with internal and external customers.

10. Proven ability to meet deadlines and follow directions.

PHYSICAL REQUIREMENTS:

• Ability to safely and successfully perform the essential job duties consistent with ADA, FMLA, and other federal, state, and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.
• Ability to work safely and adhere to the Swanson Safety System in daily job duties.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Experience:

• Accounts receivable/customer collections: 3 years (Required)

Ability to Commute:

• Morgantown, WV 26508 (Required)

Ability to Relocate:

• Morgantown, WV 26508: Relocate before starting work (Required)

Work Location: In person