What are the responsibilities and job description for the Receptionist/Administrative Support position at SWBC PEO?
SWBC is seeking a talented individual to operate a multi-line phone system, direct calls, greet visitors, and perform other light clerical duties.
Why you'll love this role:
In this role you will be part of a great team, with an opportunity to interact with a diverse group of employees, and contribute toward SWBC’s Mission to provide excellent service.
Essential duties include the following:
- Receives over-flow calls on a multi-line phone system.
- Screens and/or directs calls to appropriate department and/or staff member.
- Obtains proper information from caller such as caller's name, nature of business, and person being called upon.
- Greets screens and/or directs visitors to appropriate department and/or staff member by obtaining the proper information such as visitor’s name, nature of business, and person being called upon.
- Maintains, creates, and issues access badges to visitors, contractors, new employees, and current employees on an as needed basis.
- Provides administrative support to other departments on an as needed basis.
- Provides intermittent training and assistance to switchboard relief operators.
- Assist other PEO departments with projects/tasks as needed.
Serious candidates will possess the minimum qualifications:
- High School Diploma or GED required.
- Minimum of one (1) year of experience answering a multi-line phone system, administrative support, or related experience, preferably in a customer service or financial services environment.
- Experience working with a multi-line phone system and other basic office equipment.
- Excellent interpersonal, organizational, communication (both written and oral), and telephone etiquette skills.
- Able to type 35 WPM accurately and have a basic knowledge of computers.
- Bilingual in Spanish is required.
- Able to sit for long periods of time while operating the phone system and related activities.
- Able to lift 10 – 20 lbs. of packages or deliveries.
- Possess reliable transportation to support flexible work schedule.
- Able to be available to work Monday-Friday with flexibility to work overtime as needed.
- Reliable and good team player.