Commercial Collector

Summary:

Come join our team and help collect outstanding debts for our clients Comcast, T-Mobile, NTTA, CTRMA, FBCTRA, and 91-Express Lanes. If you have experience in collections and working with businesses to resolve their debt, you are encouraged to apply.

Compensation:

• $15-$17/hr starting base pay; additional $2/hr bilingual shift differential (upon completion of Spanish test)
• Monthly bonus based on collection and performance
• Daily/weekly/monthly incentives/prizes such as gift cards and giveaways

Essential Duties and Responsibilities:

• Utilize skip tracing tools to locate contacts for businesses
• Persuades delinquent businesses to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulation regarding Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

Schedule:

• Regular Schedule: Monday-Friday | 40-hrs/week
  • 8-hr shifts with availability between 7am-7pm
• 3 weeks of Paid Training: Mon-Fri from 8am-5pm
• Schedules are assigned based on client and company needs

Minimum Qualifications

• High School Diploma/GED required
• Must be 18 years of age or older
• Authorized to work in the United States
• Client requirements for this campaign require a clean background check and a negative drug test result
• Effective communication, negotiation, and problem-solving skills
• Ability to multitask in a production driven environment
• This role routinely uses standard office equipment, including electronic keyboard, mouse, and telephone. Basic computer knowledge and typing skills required
• Must be comfortable navigating between multiple computer screens and systems
• 1 year experience working with commercial collections accounts
• Experience skip tracing
• 1 year experience in collections industry

SWC Group Benefits:

• Paid Holidays and CPL (Comprehensive Paid Leave)
• Medical, Dental and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Plans
• HSA (Pre-tax) Savings Account
• 401(k) Plan with matching contribution
• Employee Referral Bonus
• Paid Training Program

Please feel free to contact us for further questions at (972) 905-3410 or via email at recruiting@swcgroup.com