Patient Care Coordinator/Administrative Assistant

Sweetgrass Psychiatry is growing again and we need YOU! We are expanding with new providers, a recently added a primary care division, and a growing transcranial magnetic stimulation practice. We would love for you to find meaning again in your career and be part of the cutting edge of mental health care.

We are looking for an enthusiastic, reliable, organized, professional, and experienced office professional to join our expanding practice. You can make a very meaningful impact on our patients' lives.

We are looking for a team player that is independent, organized, detail oriented, has the ability to multi-task, and demonstrates ethical and professional standards for the care of our patients and practice. We are also looking for someone who is interested in being part of our local work family long term. Computer knowledge and experience is a must. You also must be able to work in person in our Mount Pleasant office for this job.

Major benefits are working with a wonderful team of caring clinicians, strong and experienced office staff, regular staff social events, job flexibility including the option of a part time schedule if needed (we are looking for someone who can commit to at least 20 hours per week), accrued paid time off for full time, potential for health insurance stipend, and IRA retirement plan with employer matching. We are a small team who is truly like a family and all care about each other and support each other.

Characteristics of our employees:

• Displays a "patient first" mentality
• Self-starter and self-manager
• Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office
• Acts courteously with all patients, staff, and doctors
• Detail oriented

Job responsibilities/requirements include:

• Greeting and checking patients in, monitoring patient flow and escorting patients from the lobby to the treatment room
• Facilitating new patient onboarding
• Responding to patient phone calls, faxes, emails, and portal messages in conjunction with the physician and documenting actions in patient charts
• Ability to undertake a variety of diverse office tasks when needed such as scheduling follow up appointments, entering billing information, assisting with medication and treatment prior authorizations, collecting patient payments, faxing info, sending referrals, onboarding new patients
• Understanding of confidentiality obligations and HIPPA regulations
• Possessing excellent communication and interpersonal skills
• Demonstrating compassion and able to handle stress
• Optimizing patients’ satisfaction, provider time, and treatment room utilization
• Maintaining knowledge of electronic medical record, phone, fax, email and other computer software as it relates to specific job functions
• Assisting in managing the patient referral process
• Potentially assisting physicians when needed with patient monitoring
• Triaging patient concerns over the phone and sending them to the appropriate person
• Supporting clinicians whenever needs arise

Benefits for full time employees:

• Paid accrued PTO
• Simple IRA with company matching
• BCBS health insurance
• Regular social and community events
• Flexible yet consistent schedule as we value your time with family
• Ability to work 4 10 hour days per week if desired
• Opportunities for career advancement and learning new skills
• Working for a respectful and kind team that truly cares about your wellbeing
• Working for a small, locally owned business that is invested in you

Job Types: Full-time, Part-time

Pay: $17.00 - $20.00 per hour

Benefits:

• Flexible schedule
• Free parking
• Health insurance
• Paid time off
• Retirement plan

Healthcare setting:

• Clinic
• Medical office
• Outpatient
• Private practice
• Telehealth

Medical specialties:

• Primary Care
• Psychiatry

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Are you able to work IN PERSON in our Mount Pleasant or Isle of Palms office? No Virtual options.

Education:

• High school or equivalent (Required)

Experience:

• Administrative: 1 year (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person

Salary : $17 - $20