What are the responsibilities and job description for the Returns Administrator position at Sweetwater?
Job Requirements
Sweetwater is seeking a Returns Administrator to join our Service team! Reporting to the Returns Service Manager, the Returns Administrator will be responsible for direct communication with our Vendors. The ideal candidate will have strong written and verbal communication skills.
Key Responsibilities
Join a growing team and submit your application today!
Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.
Sweetwater is seeking a Returns Administrator to join our Service team! Reporting to the Returns Service Manager, the Returns Administrator will be responsible for direct communication with our Vendors. The ideal candidate will have strong written and verbal communication skills.
Key Responsibilities
- Maintain current return shipping and contact info for assigned vendors
- Request and Process RMA (return to manufacturer authorizations) for defective products
- Process credits for products returned to vendors
- Follow-up on products that have been returned to the vendor or manufacturer
- Other administrative duties as assigned
- Exceptional phone etiquette and written communication
- Ability to maintain positive rapport with outside vendors, agencies and customers
- Strong organizational skills, detail oriented
- Understanding of basic office software (spreadsheets, word, email)
- Ability to work efficiently and independently
- Take on other basic office admin tasks as assigned
- MAC OS familiarity a plus
- Current Sweetwater employee or current relevant experience in similar role
Join a growing team and submit your application today!
Sweetwater’s culture is one that is built on the creation and celebration of music, which unifies people from all walks of life. Our individual differences make Sweetwater stronger as a company and a better place to work. Having a truly diverse workforce allows us the opportunity to collectively respect, learn and grow from each unique perspective and experience. We have welcomed thousands of employees and families who have joined the Sweetwater team from all over the nation and the world, and we welcome you, too, to find out why we consider a career at Sweetwater the full-time dream.