What are the responsibilities and job description for the User Support Technician position at Swift Strategic Solutions Inc?
Job Details
A Public Sector client of ours is looking for a User Support Technician to work on their ongoing project in the Raleigh, NC office.
Below are the additional details of this role:
Required Skills:
- Understanding of contact center environment and Service Desk role
- Advanced troubleshooting in MS Windows, MS Office suite, network connectivity, mainframe, voice, network printing, email, smartphones & web-based apps
- Ability to organize and follow more complex and/or detailed technical procedures.
- Capable of resolving routine problems based on existing documentation, training, and resources.
- Translate technical issues into understandable terms for non-technical users.
- HDI Support Center Analyst, ITILv3 Foundation A certification highly preferred.
- Experience with ServiceNow is a plus
This role can be W2 or 1099/C2C and is open for anyone with valid work authorization in the US. H1B transfer candidates are more than welcome to apply for this role.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
