Director of Implementations

SWBC is seeking a talented individual to play a pivotal role in driving the successful execution of new and existing client product onboarding. You will ensure that the team operates at the highest caliber, leading the onboarding and implementation of various products, ensuring seamless integration and maximum efficiency across all departments.

Essential Duties Include The Following

• Leads a team focused on Implementation and Onboarding of clients utilizing platforms and systems including, but not limited to, financial institution and communities' products. 
• Builds and mentors a high-performing team of senior individual contributors in a highly complex space.  Provide guidance, support, and professional development opportunities for team members.  Foster a collaborative and inclusive team environment. Establishes, monitors, and manages metrics for all areas of ownership.
• Owns business level objectives for the team and projects to ensure on-time completion through complexity and ambiguity, with limited decision-making authority. Responsible for participating in defining team strategy for the implementations and onboarding team, ensuring that projects move forward efficiently even in the face of uncertainty.
• Collaborates across a large cross functional organization, partners with product, engineering, sales, customer success, and others to influence outcomes and remove roadblocks associated with client onboarding and process improvement.  Take ownership of leading and unblocking major projects.
• Ideates, scopes and executes the process improvement for onboarding processes including automating simple tasks, working with development team to remove manual effort and work, and improving the experiences of clients and the communities we serve.
  
  

Serious Candidates Will Possess The Minimum Qualifications

• Bachelors Degree in Business Management, Communications, or related field or related equivalency.
• At least four (4) years account management, client contact, project implementation coordination, or related experience.
• At least (4) years in people management.
• Working knowledge of process/data mapping and business process operations.
• Excellent organizational and time management skills
• Excellent client-focus or customer service skills.
• Excellent written and verbal communication skills.
• Able to coordinate and track multiple implementations and meet delivery service level objectives.
• Able to operate personal computers to include MS Word, Excel, Project, and Internet.
• Able to work under sometimes stressful conditions while maintaining professionalism and enthusiasm.
• Able to sit for long periods of time while processing project implementations.
• Able to stoop, kneel, and lift 10-20 lbs. of files or other documents.
  
  

SWIVEL offers*:

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program
• Based upon employee eligibility
  
  

Additional Information

SWIVEL is a Substance-Free Workplace and requires pre-employment drug testing.

Please note, SWIVEL does not hire tobacco users as allowed by law.

To learn more about SWIVEL, visit our website at https://www.getswivel.io/. If interested, please click the appropriate apply button.