Food Runner / Busser

Description

GENERAL SUMMARY:

The Food Runner is responsible for serving food orders as specified by guests in a friendly and courteous manner.

DUTIES & RESPONSIBILITIES:

• Always presents self in courteous and professional manner to guests.
• Checks orders for accuracy prior to serving to ensure food items are as guests ordered (sides, extras, etc.).
• Delivers food orders with appropriate garnishments.
• Delivers food orders timely and, where multiple guests involved, at the same time.
• Communicates important information to guests (example: hot plate) and servers (example: guest seeking drink from bar).
• Responds to guests’ requests for condiments or other items.
• Continually clears away dishes and debris from stations.
• Has knowledge of table numbers and the physical layout of the restaurant to ensure prompt and proper service for guests.
• Brings guests’ inquiries regarding food allergies to the Manager’s attention immediately.
• Ensures station is suitable for serving and meets company standards.

Qualifications

SKILLS & COMPETENCIES:

• Demonstrates good judgment.
• Must be pleasant, cooperative and take direction well with excellent interpersonal and communication skills.
• Exhibits and uses good manners, proper personal hygiene, positive attitude, and promptness.
• Must be able to perform under pressure in a high-volume restaurant setting.
• Must be able to interact verbally and listen attentively to guests, co-workers, and supervisors.

 MINIMUM EDUCATION & TRAINING:

• High school diploma, equivalency degree or related experience preferred.

ENVIRONMENTAL WORKING CONDITIONS:

Restaurant Setting

• Must be able to stand and exert fast-paced mobility for entire shift.
• Must have a good sense of balance, be able to lift, bend, kneel, stoop, squat, push and pull.
• Must be able to frequently lift food, and other items weighing up to 50 pounds.
• Position involves repetitive hand and wrist motion.