What are the responsibilities and job description for the Technical Support Specialist position at Symons Fire Protection, Inc.?
Job Details
Description
SUMMARY:
The Technical Support Specialist will oversee the Technical Support Representative and provide higher-level technical support in circumstances that are beyond the expertise of the Technical Support Representative.
DUTIES AND RESPONSIBILITIES:
- Installs, modifies, tests, updates, and makes minor repairs to computer hardware and software systems.
- Resolves staff-generated technical requests or problems and troubleshoots technical and process issues to maintain productivity.
- Maintains system functionality by testing computer components.
- Helps design and implement networks.
- Consult with users to determine appropriate hardware and software needs and assist in placing orders.
- Maximizes computer systems capabilities by studying technical applications and making recommendations.
- Gathers data to identify and evaluate technical purchasing options.
- Evaluates vendor-supplied software by studying user objectives and testing software compatibility with existing hardware and programs.
- Trains users on new software in person or through a variety of tutorial channels, including self-guided training videos, user manuals, and digital instruction pages, often in collaboration with technical writers.
- Keeps up to date on technical advancements by attending educational workshops, reviewing professional publications, and participating in professional societies.
- Prepares reference material for users by drafting operation instructions.
- Assist with any other job duties assigned.
*Reliable and predictable attendance is required for the function of this job*
*Duties and responsibilities may be changed at any time*
Qualifications
Education, Experience, Knowledge
Bachelor’s degree or above in computer science, information systems, or related field, or equivalent experience, required.
Prior experience working on a Helpdesk, in IT, or similar technical function.
At least four years of related experience is required.
QUALIFICATIONS:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Strong supervisory and leadership skills.
• Strong analytical and problem-solving skills.
• Superior understanding of computer hardware and software systems.
• Excellent time management skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.
• Ability to explain technical issues to technical and nontechnical employees and customers.
• The ability to communicate technical information in an accessible manner to non-technical employees.
• A process improvement mindset.
• Strong knowledge of networking principles and operating systems.
Physical Requirements
- Sitting: Sitting at a desk for the majority of the day.
- Handling: Seizes, helps, or works with hands.
- Lifting: Raises or lowers miscellaneous paperwork.
- Reaching: Extends hands and arms in any direction.
- Vision: Read computers and paperwork.
- Stooping: Bends body downward and forward by bending at knees or waist.
- Standing: Remains in a standing position if required to perform various functions of the job.
- Talking: Communicating by phone and in person.
- Walking and moving about on foot.
Salary : $25 - $35