Client Success Manager - (US-Remote)

As a member of our Client Success Team, you will:

• Directly manage a book of business of enterprise clients, delivering recruitment marketing and HR tech strategies to ensure high product adoption, customer advocacy and renewal 
• Develop and execute Client Success Plans for assigned accounts, using domain/technical knowledge of Symphony Talent’s software and solutions to solve your clients goals and challenges
• Build trusting and strategic relationships with clients and internal team members to ensure goals/challenges are achieved through our products and services; driving high client satisfaction and account success 
• Lead discussions with clients relative to specific projects, including campaign goals, target audiences, KPIs, outcomes, and next steps.
• Own contract renewals, including leading all pricing conversations. 
• Collaborate with cross-functional resources, like a Strategic Growth Manager (Sales), to manage a wide range of marketing tactics including career websites and landing pages, digital and traditional media, all forms of content marketing, CRM, and analytics.
• Deliver and report on data-driven success metrics by analyzing data and adoption 
• surrounding channel strategies, talent community growth and behavior, CRM user performance, to enhance and improve client presence and adoption. Present performance data and concepts at various levels of client organization.
• Continuously look for opportunities to optimize margins for work done on behalf of clients; ensuring the right balance of costs against revenue.
• Manage renewal risk, forecast and account updates weekly to ensure accuracy and visibility to leadership  

• Minimum 5 years of client success management, account management and/or marketing experience; Experience in client Success, account manager or professional services with a SaaS organization and industry knowledge in Recruitment/Talent Marketing or HR technology/Recruiting technology is highly preferred. 
• Ability to understand and identify client issues/challenges and to formulate, execute, and optimize strategies and solutions.
• Strong project management and organizational skills, with the ability to effectively manage multi priorities simultaneously
• Experience working with programmatic media technologies, CRM, and base knowledge of digital media ROI data reporting & analysis.
• Strong written and verbal communication and presentation skills including ability to comfortably present to peers, senior leadership internally, and with key stakeholders and clients (VP and above).
• Ability to read, analyze and take action on relevant performance and usage data.
• Demonstrates initiative and a continuous learning mindset, unafraid to tackle complex problems

Perks:

• Competitive compensation, unlimited PTO and cell phone allowance 
• Great benefits package, including a 401(k) plan, paid child leave & well being offerings
• Learning & growth programs
• Open, collaborative culture

Inspired by our people-led mission to advance the future of candidates and companies? Apply now, and let’s make an impact together at Symphony Talent.

Only candidates with proper permits to work in the United States can be considered. Symphony Talent is committed to equality of opportunity in employment. It has been and will continue to be the policy of Symphony Talent to provide full and equal employment opportunities to all employees and candidates for employment without regard to race, color, religion, national or ethnic origin, veteran status, age, sexual orientation, gender identity, marital status, pregnancy, childbirth or physical or mental disability. This policy applies to all terms, conditions and privileges of employment, such as those pertaining to training, transfer, promotion, and compensation.  Symphony Talent is committed to a drug-free workplace.