Delivery Leader for Managed Services - L3 Support - Local candidates

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20 years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500 , and has 58 offices in 21 countries within key global markets.

Our Challenge:

We are seeking an experienced Delivery Leader for our Managed Services division. The ideal candidate will possess at least 15 years of relevant experience in a Delivery Leadership role, with a proven track record of managing offshore teams and delivering projects within stringent Service Level Agreements (SLAs). This position requires a strong software development background, hands-on experience with tools such as Jira and ServiceNow, and expertise in the Insurance or Retirement domain.

Additional Information*

The base salary for this position will vary based on geography and other factors.

In accordance with law, the base salary for this role if filled within New Jersey is $120k-$130k/year & benefits (see below).

The Role

Responsibilities:

• Leadership & Management:
• Lead and oversee Managed Services engagements, ensuring alignment with client expectations and organizational goals.
• Manage, mentor, and develop a diverse team of professionals, fostering a collaborative and high-performance culture.
• Act as the primary point of contact for stakeholders and clients, ensuring effective communication and relationship management.
• Project Delivery:
• Drive successful project delivery for Managed Services engagements, adhering to established SLAs and quality standards.
• Implement and optimize processes, methodologies, and tools to enhance operational efficiency and effectiveness.
• Analyze project risks and issues, developing mitigation strategies to ensure seamless delivery.
• Offshore Coordination:
• Collaborate with offshore teams to facilitate project execution, ensuring adherence to deadlines and quality benchmarks.
• Oversee the integration of onsite and offshore teams, promoting effective collaboration and knowledge sharing.
• Technical Expertise:
• Leverage a strong software development background to guide technical discussions, architecture decisions, and problem-solving efforts.
• Utilize Jira for project tracking and reporting, and ServiceNow for incident and service request management.
• Domain Knowledge:
• Apply in-depth knowledge of the Insurance or Retirement domain to inform project decisions and ensure compliance with industry standards and regulations.
• Stay updated with industry trends and best practices to drive continuous improvement in service delivery.

Requirements:

You are:

• Minimum 15 years of experience in a Delivery Leadership role, preferably in Managed Services.
• Direct experience working with offshore teams, with a background of working offshore during part of your career.
• Proven track record of managing Managed Services engagements with stringent SLAs.
• Strong software development background, having worked as a developer in the initial years of your career.
• Hands-on experience with project management tools, specifically Jira and ServiceNow.
• Knowledge of the Insurance or Retirement domain is essential.
• Excellent leadership and team management skills.
• Strong communication and interpersonal abilities.
• Problem-solving mindset with a focus on delivering results.
• Ability to work in a fast-paced, dynamic environment and manage multiple projects simultaneously.

It would be great if you also had:

• Relevant certifications in project management (e.g., PMP, Agile).
• Experience in cloud services and digital transformation initiatives.
• If you are a strategic thinker with a passion for leading teams and delivering exceptional Managed Services, we encourage you to apply for this exciting opportunity.

We can offer you:

• A highly competitive compensation and benefits package
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad
• Laptop and a mobile phone
• 10 days of paid annual leave (plus sick leave and national holidays)
• Maternity & Paternity leave plans
• A comprehensive insurance plan including: medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region)
• Retirement savings plans
• A higher education certification policy
• Commuter benefits (varies by region)
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups
• Cutting edge projects at the world s leading tier-one banks, financial institutions and insurance firms
• A flat and approachable organization
• A truly diverse, fun-loving and global work culture.

SYNECHRON S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative Synclusive is committed to fostering an inclusive culture promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.