Call Center Representative

What You Should Know About Us

Synergy Companies makes a difference in the lives of tens of thousands of people every year by partnering with utility companies throughout the State of California. Each year, millions of dollars are set aside to help utility customers, like you and me, to receive energy-saving products and services in our homes and businesses; and Synergy Companies is privileged to be a trusted utility partner with the utilities that gets to deliver these No-Cost products and services directly to the customer.

What You’ll Have the Opportunity to Do as a Call Center Representative

As a Call Center Representative in the San Leandro office, you will have the opportunity to work with residents, within communities and cities in the bay area, to help them participate in the Energy Savings Assistance Program, PG&E's free public utility program for income qualified customers. This program is a utility sponsored weatherization program that PG&E provides at no cost to its customers. The program provides free energy upgrades and utility savings that would cost the residents hundreds, and in some cases thousands of dollars if they had to pay for them on their own. You’ll have the opportunity to impact the lives of those you assist with these utility programs by helping them see the value of the increased savings and comfort they will gain as a result of their participation. 

This position is very interactive with many customers during the course of the day. You will have the opportunity to find and contact customers qualified customers to set up appointments for our team to enroll them into the program and install the free energy upgrades. You can follow this link to read more about PG&E's free utility program: www.pge.com

Here are some of your responsibilities as a Call Center Representative:

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services
• Phone canvass neighborhoods to educate customers on the available offerings and schedule an Energy Specialist a minimum of 5 appointments daily
• Act as a public relations liaison between the customer and our team members
• Maintain a strong work ethic with a total commitment to success each and every day
• Attend sales trainings and become proficient in promoting program offerings
  
• Keep in regular communication with the office, assigned Energy Specialist, and manager
• Represent Synergy Companies as a polished, polite, professional, and knowledgeable representative with a focus on customer satisfaction
  

Here’s What Makes You a Great Fit

• Great with people
• Persistent and results-oriented
• Excellent communication skills
  
• Proficient computer skills
• Hardworking and ability to stay self-motivated
• A passion for serving your customers
  
• Fluency in multiple languages is a plus

What You’ll Gain from Joining Synergy

• Compensation - Hourly rate plus commissions per completed enrollment (goal to enroll 5 or more customers daily) [$15 per hour $25 per enrollment with at least 21 enrollments per pay period]
  
• Energy For Life Focus – Synergy’s energy efforts aren’t just for the utilities but to help you have the Energy for Life that you’re striving for. We have programs and resources in place to help you become the best you can be both inside and outside the workplace
• Health Insurance – coverage is available for Synergy’s full-time team members, based on enrollments. Family members can be added at the employee’s expense
  
• Paid Vacation is provided for full-time employees after 1 year of employment with Synergy
• 401k Plan with a Generous Match – To help you prepare for the future, after being employed for a year with Synergy, you will receive an extra $0.50 on each dollar (up to 6% of your paycheck) you invest in your 401k plan. This is available for full-time employees.