Parts Coordinator - Jacksonville, FL - Pumps

The position is primarily responsible for selling parts products to businesses, industrial establishments, or individuals over the parts counter and by telephone.

Essential Functions

• Greet walk-in and telephone customers to help with their parts inquiries.
• Research and fill customer parts orders, requests, and estimates
• Place daily orders from multiple equipment parts vendors
• Receive, pull, and ship customer parts orders.
• Communicate with customers about upcoming parts sales / specials and any current or upcoming parts requests or purchases.
• Evaluate and discuss with each customer their part & ongoing customer service experience with us.
• Follow proper cash account procedures.
• Receive payment or obtain credit authorization.
• Ensure maximum sales volume.
• Handle customer complaints tactfully and thoughtfully, keeping Parts Manger advised of all issues.
• Keep the parts counter clean and orderly.
• Make outbound lead follow up calls to potential and existing customers by telephone and email.
• Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

Required Education and Experience

• High School Diploma or equivalent
• Previous sales or customer service experience
• Basic computer skills
• Highly developed communication and organization skills
• Positive Team -Oriented Attitude
• Must be self-motivated and result oriented.
• Ability to work independently and as a team player.

Military service will be considered in lieu of education/certification experience as applicable.

Supervisory Responsibilities

• None

Work Environment

• The environment is consistent with that of the front customer service office.
• Forklift operations loading customer orders from yard and/or shop. (Forklift Certified must be completed within 30 days of hire date, in house certification)

Travel Required

• None

Physical Demands

Extensive periods include lifting up to 50lbs, bending, squatting, crouching, and reaching.
Must be able to sit and stand for long periods of time with frequent bending and stopping.

Other Duties

Please be aware that while this job description provides an overview of the main activities, duties, and responsibilities expected of the employee in this role, it may not encompass every task or requirement. Additionally, the nature of the position necessitates the potential for changes in duties, responsibilities, and activities, which may occur with or without prior notice. The employer reserves the right to modify and adapt these aspects as necessary to meet evolving business needs and organizational objectives.

Additional Eligibility Requirements

At Synergy Equipment, we prioritize the safety and well-being of our employees. To ensure a secure work environment, we require all successful candidates to undergo a drug test and background check before their start date. This policy is in place to maintain the highest standards of safety and security for our team members.

What are the Benefits?

Synergy Equipment values its employees and their families. Because of this we offer many benefits to our employees. These include medical, dental, and vision insurance; health savings accounts; 401(k) and Roth retirement options with company match; Life and Disability Insurance; and Paid Time Off that includes vacation and paid holidays.

At Synergy, we are committed to fostering professional growth and development. We provide comprehensive training programs to equip our employees with the skills they need to excel in their roles. Moreover, we prioritize offering career growth opportunities, allowing individuals to progress and advance within the company.

By offering these extensive benefits, fostering a supportive work environment, and investing in our employees' development, Synergy Equipment demonstrates its dedication to the overall well-being and long-term success of our employees.

Synergy is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.