What are the responsibilities and job description for the Outbound Call Center Representative position at Syra Health?
SH-637 Outbound Call Center Representative, IN
About Syra Health
Syra Health is a healthcare consulting company with a mission to improve healthcare by providing innovative services and technology solutions. Syra Health aims to achieve its goal by becoming a valuable partner to government, payers, providers, life sciences organizations, and academic institutions. Syra Health offers products and services in digital health, behavioural and mental health, population health management, health education, and healthcare workforce.
For more information, please visit www.syrahealth.com.
Duties/Responsibilities
About Syra Health
Syra Health is a healthcare consulting company with a mission to improve healthcare by providing innovative services and technology solutions. Syra Health aims to achieve its goal by becoming a valuable partner to government, payers, providers, life sciences organizations, and academic institutions. Syra Health offers products and services in digital health, behavioural and mental health, population health management, health education, and healthcare workforce.
For more information, please visit www.syrahealth.com.
Duties/Responsibilities
- Responsible for providing initial contact between distinct Care Management/Quality programs and specific identified members.
- Under direct supervision handles inbound/outbound enrollment and engagement calls via the WDE dialer system with eligible members to provide information regarding program features.
- Primary duties may include, but are not limited to: Gathers and records appropriate member information in accordance with policies and procedures via telephone.
- Encourages members to participate in the Care Management/Quality programs by providing information about the program, outlining program features/value and explaining available services.
- Records call details and utilize call scripts as needed based on client requirements. Directs member inquiries to appropriate clinical staff.
- Initiates referrals and manages consults from clinicians for participants registered in Care Management/Quality.
- Gathers information from hospitals, health plans, physicians, patients, vendors and other referral sources.
- Contacts physician offices to obtain demographic information or related data as needed.
- Requires a HS diploma or the equivalent and a minimum of 6 months of experience in a telesales or customer service; or any combination of education and experience which would provide an equivalent background.
- Computer/keyboarding proficiency strongly preferred.
- Knowledge of company products, services and benefits preferred.