What are the responsibilities and job description for the Hotel Front Desk Receptionist position at Tälta Lodge?
Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!Compensation:
$16.50 - $18 hourly
Responsibilities:- Bookkeeping: keep accurate records of all hotel guest account information
- Communicate with housekeeping to make sure guest rooms are ready
- Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
- Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
- Mitigate customer complaints as needed
- Has experience answering telephone calls and troubleshooting stressful situations
- Displays impeccable interpersonal, time management, organizational skills, and customer service skills
- High school graduate, GED recipient, or equivalent
- Working knowledge of Microsoft Office and reservation management systems
- 1 year of hotel industry experience or related job preferred
Talta Lodge is designed with the adventurer in mind. Built for all four season activities—from skiing to mountain biking, to fly fishing and hiking—the property is ideally located along the little river with access points to the Stowe recreation path. Featuring plenty of gear storage, a pump track, indoor pool, and sauna, this hotel is your basecamp for exploring Stowe, Vermont and the surrounding area.
Salary : $17 - $18