Business Systems Analyst, Fraud

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Come join our Fraud Management Technology team! In this role you will gather, analyze, and document business requirements, use cases & user stories. You will do end-to-end initiative management including strategy engagement to understand needs, requirements writing, results testing, defect management, & enhancement identification. You will coordinate between Fraud Management and IT to successfully deliver technology initiatives against Fraud Management goals. This position understands how organizations function, provide services, and meet their goals. This position facilitates communications between business units to align needs and meet business goals. This position provides technical assistance in identifying, evaluating, and developing systems and procedures that meet user requirements.

Job Responsibilities:

• Works closely with Fraud and other teams to gather and document business requirements, user stories, and use cases needed to support Fraud initiatives and outside Shared Services initiatives.
• Manages initiatives using the internal fraud initiative process framework.
• Manages their portfolio of projects to ensure timelines are met.
• Creates and maintains CR (Change Request) documentation for assigned initiatives.
• Reviews initiative documents to analyze fraud risk, and ensure requirements are being met.
• Assists in the project management of assigned initiatives.
• Works to ensure the team and Fraud Management are aware of potential impacts and proactively assessing for future impact.
• Leads and document the requirement gathering process.
• Writes clear and concise business requirements.
• Manages and prioritizes multiple initiatives and tight deadlines.
• Coordinates needs and functionality between cross-functional teams within the Enterprise.
• Coordinates and hosts meetings and document all action items.
• Works within Fraud Management and IT timelines and holds participating teams accountable.
• Identifies and documents potential process improvements.
• Determines project roadblocks and solves issues independently.
  
  
  

Qualifications:

• Bachelor’s Degree (preferably in a quantitative field).
• Highly developed written and verbal communication skills including technical writing to produce clear and unambiguous results.
• Analytical and inquisitive thinking skills with the ability to identify potential problems.
• Good interpersonal skills with the ability to broker consensus between partners with conflicting needs.
• Ability to recognizes opportunities and takes the initiative.
• Strong PC, technical, and desktop publishing skills (Word, Power Point, Outlook, Excel, Visio, etc.).
• Ability to work flexible hours as needed.
• 3 years of project management or coordination experience.
• 3 years of requirements gathering and writing experience.
• 3 years of use case and test case development and execution experience.
• 2 years of systems analysis and strategic business information systems experience.
• At least 18 years of age
• Legally authorized to work in the United States
  
  
  

Travel:

Travel Required (Yes/No):No

DOT Regulated:

DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):No

Base Pay Range: $65,900 - $119,000

Corporate Bonus Target: 10%

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.

At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. To find the pay range for this role based on hiring location, click here.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!

As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.