What are the responsibilities and job description for the Mobile Associate position at T-Mobile?
Company Description
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network. Known for its commitment to offering customers the best possible service experience, T-Mobile drives innovation and competition in wireless and beyond. Based in Bellevue, Washington, T-Mobile operates through its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit: https://www.t-mobile.com.
Role Description
This is a full-time on-site role located in Collierville, TN for a Mobile Associate. The Mobile Associate will be responsible for providing exceptional customer service, assisting customers with products and services, and achieving sales targets. Daily tasks include greeting and checking in customers, answering questions, troubleshooting device issues, and staying up to date with the latest technology and promotions. The role focuses on ensuring customer satisfaction through expert product knowledge and personalized service.
Qualifications
- Customer service and communication skills
- Sales and target-driven skills
- Technical knowledge of mobile devices and troubleshooting skills
- Team collaboration and interpersonal skills
- Availability to work flexible hours, including weekends and holidays
- Experience in retail or sales is a plus
- High school diploma or equivalent
