What are the responsibilities and job description for the Specialist, Contact Center Services position at T. Rowe Price?
There is a place for you at T. Rowe Price to grow, contribute, learn, and make a difference. We are a premier asset manager focused on delivering global investment management excellence and retirement services that investors can rely on today and in the future. The work we do matters. We invite you to explore the opportunity to join us and grow your career with us. Role Summary Provides high-quality support to clients with complex service requests and/or specialized internal process support on a daily basis. Responsibilities Independently assists clients by responding to phone, electronic correspondence, and other inquiries regarding company products, services, and procedures. Responds to client questions on product features and provides technical assistance for issues that have been escalated by junior team members. Researches and resolves moderately complex operational or client issues. Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures. Assists in providing status updates on problem resolution and outstanding issues to other teams. Assists with process improvement by contributing ideas to improve team efficiency and client experience. Preferred Qualifications Bachelor's degree or the equivalent combination of education and relevant experience AND 3 years of total relevant work experience -- Work Flexibility This role is eligible for remote work up to two days a week after the successful completion of a training program. FINRA Requirements FINRA 7, 63 licenses are required for this role and will be supported. Training will be provided, and licenses will need to be obtained within the first 90 days of employment. Regional Requirements: Wage Transparency Disclosure* Base salary range for the location(s) of: Colorado Springs, CO $43,500 - $74,000 USD Annual Placement within the range provided above is based on the individual’s relevant experience and skills for the role. Base salary is only one component of our total compensation package. Employees may be eligible for a discretionary bonus, which is determined upon company and individual performance. Salary range disclosure as required by sb19-085 when hiring in Colorado and S9427A when hiring in New York. This job posting will be available until: 3/31/2024 Commitment to Diversity, Equity, and Inclusion: We strive for equity, equality, and opportunity for all associates. When we embrace the power of diversity and create an environment where people can bring their authentic and best selves to work, our firm is stronger, and we create greater value for our clients. Our commitment and inclusive programming aim to lift the experience for each associate and builds allies for our global associate community. We know that a sense of belonging is key not only to your success at the firm, but also to your ability to bring your best each day. Benefits: We invest in our people through a wide range of programs and benefits, including: Competitive pay and bonuses as well as a generous retirement plan and employee stock purchase plan with matching contributions Flexible and remote work opportunities Health care benefits (medical, dental, vision) Tuition assistance Wellness programs (fitness reimbursement, Employee Assistance Program) Our policies may change as our working lives evolve. Yet, our commitment to supporting our associates’ well-being and addressing the needs of our clients, business, and communities is unwavering. T. Rowe Price is an equal opportunity employer and values diversity of thought, gender, and race. We believe our continued success depends upon the equal treatment of all associates and applicants for employment without discrimination on the basis of race, religion, creed, color, national origin, sex, gender, age, mental or physical disability, marital status, sexual orientation, gender identity or expression, citizenship status, military or veteran status, pregnancy, or any other classification protected by country, federal, state, or local law. T. Rowe Price is an asset management firm focused on delivering global investment management excellence and retirement services that investors can rely on–now, and over the long term. Not ready to apply? Join our Talent Community!
Salary : $43,500 - $74,000