STAR Relationship Manager

The primary responsibility of an A/R Financing Relationship Manager (“RM”) is to nurture and grow customer relationships while professionally representing TAB Bank to medium to high profile factoring customers. An RM must anticipate customer needs, promote and sell TAB services, properly manage collateral and availability, analyze and proactively respond to account trends, prepare credit summaries and memos, present credit summaries, and meet with clients at their place of business. Additionally, an RM must possess a demonstrated capability to create high-quality customer reports and presentations, analyze and report on the credit worthiness of clients, and perform other customer outreach activities as required.  RMs are expected to spend approximately 10-20% of their time each year traveling to meet with customers and to perform basic due diligence. Finally, an RM is expected gain a sound understanding of their clients’ industry to facilitate meaningful financial coaching. As an RM progresses, he/she may be asked to manage and mentor other RMs or manage various assigned projects.

Essential Duties and Responsibilities:

• Manage multiple customer relationships with outstanding customer support while adhering to TAB’s credit policy.
• Promote and cross sell TAB’s products and services to existing customers.
• Retain existing customers.
• Work with various A/R departments in an effort to continuously improve the A/R Financing product.
• Analyze account trends, manage collateral, disburse funds, and manage customer availability.
• Respond in a positive manner to constructive criticism from managers and peers.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, and distinguish customer requests from the underlying true needs.
• Meet with customers at their plaice of business to build lasting relationships.
• Develop a thorough understanding of the every customer’s business and credit risk profile.
• Engage in multiple initiatives simultaneously.
• Deepen existing client relationships while generating incremental business through cross-selling bank products.
• Drive and challenge internal and external business units on their assumptions of how they will successfully execute their plans.
• Work well with and demonstrate respect for colleagues at all levels while consistently contributing to a positive work environment.
• Seek opportunities from team lead or mentor to increase skills and/or learn new aspects of the business.
• Mentor junior staff.
• Demonstrate an ability to work with coworkers and managers to prioritize workload.
• Write error-free client e-mails, credit summaries, memos, and other deliverables that can go directly to loan committee or client with near zero revision.
• Present credit summaries at Bank Loan Committee and/or Director Loan Committee.
• Complete all required customer reporting as defined by management.
• Outstanding judgment, and superior client service skills as demonstrated by frequent and unsolicited positive feedback from client
• A demonstrated ability to successfully move into problem-solving mode whenever challenges or concerns arise.
• Complete all assigned bank compliance training.
• Strictly adhere to TAB’s credit policy.
• Other duties as assigned.

Education and Experience Requirements:

• Bachelor's degree in a business discipline or the equivalent experience
• A minimum of 5 years working in a business-to-business (B2B) environment
• Experience in financial services and/or banking.                                            

Knowledge, Skills, and Abilities Requirements:

• Demonstrated ability to work in a self-directed and fast paced environment
• Superior skills with the Microsoft Office package, particularly Excel
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into operational requirements
• Confidence, tact, and a persuasive manner with team members and customers
• Identifies critical issues with ease
• Excellent verbal and written communication skills including the ability to interact professionally with a diverse group of individuals ranging from executives, managers, and subject matter experts
• Generate enthusiasm among team members
• Proactively seek opportunities to serve in leadership roles
• Challenge others to develop as leaders while serving as a role model
• Develop relationships with customer personnel that foster customer ties
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships
• Suggests areas for improvement in internal processes along with possible solutions

TAB Bank Offers:

• Tuition Reimbursement
• Paid Holidays
• Gym Reimbursement
• College Scholarships for Employees and Families
• 401(k)
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• I Made the Grade
• Holiday Club Program
• Medical, Dental, Vision, Life and AD&D, Voluntary Disability, Flex Spending & Dependent Care

TAB Bank will not sponsor applicants for work visas.