VIP Manager

TableOne Overview

TableOne Hospitality, led by CEO Patric Yumul, is a boutique hospitality company specializing in creating and operating innovative food and beverage concepts featuring established and rising star culinarians. Created by Yumul, TableOne creates a platform for chefs to spread their wings and grow under the same formula and systems that have yielded two decades of success for MINA Group. With a mission to pass on these proprietary opportunities and learnings, the team is committed to platforming culinary and beverage talent by incubating their visions through continuous resources and access.

Location

TableOne So&So- Romer Hell's Kitchen

Overview

Responsible for initial guest interaction at the door, welcoming all visitors to the restaurant, and setting the tone for their experience. The VIP Manager is expected to embody the hospitality, charm, and professionalism of our organization. Duties include greeting & seating guests, answering phones, directing guests to bar, lounge, or restrooms, and maintaining the flow of service throughout the dining room. Must be pleasant, conscientious, and professional with excellent hospitality instincts & drive to provide customer service. Must be able to operate effectively as part of a team, communicate clearly, and ensure smooth, quality service.

Responsibilities

• Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Seat guests to their table with gracious hospitality.
• Answer phones and take reservations.
• Maintain cleanliness of restaurant entrance and workstation.
• Act with integrity, honesty and knowledge that promote the culture, values of TableOne Hospitality.
• Operate within the restaurant daily with efficiency, respect, friendliness, professionalism, teamwork, knowledge, patience, awareness, compassion, courtesy and initiative.
• Understand completely all programs, procedures, standards, specifications, guidelines, and training programs.
• Represent the restaurant professionally through effective communication, cooperation, and relationships with all business partners.

Qualifications

• 2-4 years of upscale restaurant & bar experience. Knowledge of service and food and beverage, generally involving at least 2 year of dining room experience and thorough knowledge of fine dining, service procedures and functions.
• Prior experience as a host
• Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
• Food and wine knowledge a plus.
• Pleasant and professional phone demeanor.
• Must be impeccably groomed, maintain good hygiene, good posture and have required uniform or dress code.