What are the responsibilities and job description for the Security Guard Dispatch/Scheduler position at Tact Tech Security Solutions, LLC.?
Benefits:
- 401(k)
- Bonus based on performance
- Company parties
- Competitive salary
- Donation matching
- Employee discounts
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
- Training & development
Position Summary:
We are seeking a reliable and detail-oriented Security Guard Dispatch & Scheduler to oversee the scheduling and dispatch of security personnel during overnight shifts. This role involves ensuring the prompt assignment of guards to locations, monitoring shifts, handling urgent requests, and maintaining efficient communication with guards and clients. The ideal candidate will be able to work independently, demonstrate excellent organizational skills, and remain calm under pressure.
We are seeking a reliable and detail-oriented Security Guard Dispatch & Scheduler to oversee the scheduling and dispatch of security personnel during overnight shifts. This role involves ensuring the prompt assignment of guards to locations, monitoring shifts, handling urgent requests, and maintaining efficient communication with guards and clients. The ideal candidate will be able to work independently, demonstrate excellent organizational skills, and remain calm under pressure.
Key Responsibilities:
-
Dispatch Coordination:
- Coordinate the immediate deployment of security personnel in response to service requests, incidents, call-outs, or emergencies.
- Maintain contact with guards throughout their shifts to verify location and availability.
-
Scheduling:
- Manage and adjust shift schedules based on call-outs, absences, or changing client needs.
- Prepare and distribute daily schedules and reports for overnight staff coverage.
- Ensure all posts are staffed according to client requirements and compliance standards.
-
Communication & Incident Reporting:
- Serve as the main point of contact for guards, responding to inquiries and resolving issues promptly.
- Must be able to clearly communicate via radio and other communication systems.
- Document incidents, irregularities, or any changes in staffing promptly.
- Maintain accurate records of shift changes, attendance, and other dispatch activities.
- Approve and reject reports.
-
Emergency Management:
- Act as the first responder in coordinating additional resources or escalation in emergencies.
- Monitor and report any high-risk situations or incidents to management immediately.
Qualifications:
- Experience: Prior experience in dispatch, scheduling, or security-related roles preferred. Must have an active security guard D license. (If you do not have a current D license, one will need to be obtained prior to starting)
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Skills:
- Strong organizational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficiency with scheduling software or dispatch management systems is a plus.
- Availability: Ability to work overnight shifts, including weekends and holidays.
- Personal Attributes: Dependable, proactive, calm under pressure, and able to work independently.
Physical Requirements:
- Ability to sit for extended periods while monitoring and managing dispatch systems.
- Strong hearing and sight to maintain situational awareness of security communications.
Salary & Benefits:
- Competitive hourly wage.
- Bonus based on performance
- Company parties
- Flexible schedule
- Free food & snacks
- Free uniforms
- Opportunity for advancement
Salary : $15 - $16
