Business Operations Tailoring Manager

Tailored Brands is a leading omnichannel specialty retailer of menswear, including suits, formalwear and a broad selection of business casual offerings. The company aims to help its customers love the way they look and feel for their most important moments by delivering personalized products and services through a convenient network of stores and e-commerce sites. The company’s brands include Men’s Wearhouse, Jos. A. Bank, Moores and K&G Fashion. At Tailored Brands, we value differences and know they make us better. We are always working to make our Company a more diverse, equitable and inclusive (DEI) place to work.

About the Job

As Business Operations Tailoring Manager, your primary responsibility is to develop and implement the tailoring strategy, policies, procedures, and operational standards across all stores. This individual must be able to provide solutions to store tailoring, tailoring labor model, tailoring operations and systems opportunities. The key to success includes a strong ability to think and plan strategically to achieve optimal operational results, work collaboratively with cross functional teams in a fast-paced environment while remaining flexible, while remaining resourceful, adaptable, and efficient. This position will report directly to the Director of Rental Operations and Tailoring.

What You’ll Do | Key Accountabilities

• Create and own tailoring strategies to drive alteration revenue growth and improve operational efficiency.
• Develop and optimize programs and tools to support the tailoring strategy, regularly evaluating for improvements and operational efficiencies.
• Collaborate with cross-functional partners to implement the programs and tools necessary for executing internal and external tailoring programs.
• Analyzes reports and provides feedback on opportunities for operational improvements to the overall business operations processes, reporting, store alteration collections and store compliance on staffing and overflow stores.
• Create and track time stamps for alteration processes to ensure that the appropriate amount of labor is allocated to the tailoring business.
• Reviews, tracks, and monitors alteration collections consistently and works with field Multi-Unit Managers on improvement methods for multiple brands, while understanding the nuances across the brands.
• Work collaboratively with Payroll to iterate and optimize tailoring labor model, including identifying business scheduling needs for tailoring.
• Provide strategy for continuous improvement, operational standardization, and work management programs and processes.
• Additional duties as assigned

Proven Skills, Abilities and Experience Qualifications:

• Bachelor's degree, preferably in Business Management, Analytics or Operations Management
• 5 years of experience effectively leading and developing teams.
• Must be knowledgeable in basic tailoring adjustments, services and procedures.
• Effective at evaluating situations and developing process improvement plans.
•  Analytical skills coupled with an ability to interpret data, communicate findings, and propose recommendations.
• Proven ability to balance competing priorities and secure resolution through interdepartmental collaboration.
• Exceptional time management, attention to detail and follow up skills. Experienced at prioritizing and working under time constraints, engaging in multiple projects at one time, and working independently while remaining flexible to changing priorities and assignments
• Advanced Excel skills required.
• Knowledge of retail store and back-office systems is a plus. (CE Platform, POS, Oracle, PeopleSoft, etc.)
• Excellent written and verbal communication skills with the ability to flex to various audiences.

Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.

Work Environment, Physical & Mental Demands

• Ability to sit and work at a computer keyboard for extended periods of time
• Ability to stoop, kneel, bend at the waist, and reach daily
• Able to lift and move up to 25 pounds occasionally
• Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
• Hours regularly 40 hours per week, as work dictates.
• This is a remote position

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com.

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities.  Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs.  We offer programs such as:

• Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development
• Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend
• Holiday Early Departure | close out early the business day before a company observed holiday 

The starting salary for this position is $90,000 and may increase to $100,000 depending on merit, length of service with the Company, and other factors. We take into consideration an individual’s skills, background, and experience in determining final salary. Base pay information is based on market location and may be subject to prevailing wage laws, if applicable.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job.

Salary : $90,000 - $100,000