Sr Zone Operations & Outreach Manager

Tailored Brands, Inc. is a leading omni-channel specialty retailer of menswear, including suits and a broad selection of business casual offerings as well as the largest provider of tuxedo rental products in the U.S. and Canada. We operate retail stores in all 50 states and Canada. Our U.S. retail stores are operated under the brand names of Men’s Wearhouse, Jos. A. Bank, Men’s Wearhouse and Tux, and K&G Fashion. Our Canadian stores are operated under the brand name of Moores in ten provinces. Our purpose is we help people love the way they look and feel for their most important moments. We accomplish this by putting customers at the center of every decision, rallying together to achieve common goals, and striving for excellence and continuous improvement.  We help fulfill this purpose by valuing differences and knowing they make us better and showing up with courage to always do the right thing. If you want to make a difference, be part of a great team and grow, you might be a perfect fit.

 

About the Job
As a Senior Zone Operations and Outreach Manager, your primary focus is on implementing, collaborating, and sustaining our Retail Operations business policies, procedures, and operational and selling processes that result in driving sales and increasing efficiencies. In addition, you are responsible for the execution of the internal outreach business strategy within the field organization. This role will partner with the regional management team to source internal outreach opportunities, maximize revenue across the zone and provide the reporting and analytics necessary to manage and drive retail operations. This individual must be solutions oriented, with a strong history of successful sales results, while demonstrating good judgement in recommending solutions. This position requires a strong ability to think and plan strategically to achieve optimal results.  This position is remote to be based in Columbus/Cincinnati Ohio or Detroit, Michigan and will report directly to the Director of Business Operations and Outreach.  

What You’ll Do | Key Accountabilities 

·         Actively identify, secure and manage new and potential internal outreach leads to achieve sales goals, profitability, and key KPI and financial metrics.

·         Primary ownership of all year-round high school and bridal internal outreach events.

·         Present a thorough understanding and reporting of business operations obstacles, business results, and areas of opportunity to Field leadership and Director of internal Outreach and Operations.

·         Effectively communicate the business operations, outreach strategy and direction to the field management and partner on implementation.

·         Assess underperforming stores by monitoring exception reports, and partner with field management to achieve operational excellence.

·         Recommend innovative and creative ideas for revenue growth while, monitoring competitive offers, communicating changes, and providing recommendations. 

·         Stay informed on corporate communication, directives, initiatives, and policies/procedures to serve as the first line of support for the stores.

·         Additional duties as assigned.

What You’ll Bring | Skills and Qualifications

·         Retail management or sales multi-unit management experience of 7 years or equivalent.  

·         Bachelor’s Degree in Business Management or equivalent experience required (work experience may substitute for education requirement).

·         Excellent written and verbal communication skills with the ability to flex to various audiences. 

·         Exceptional customer service skills with the desire to satisfy our internal and external customers.  

·         Strong analytical skills to identify and assess potential obstacles and opportunities to drive the business. 

·         Ability to think strategically to develop business plans and execution of initiatives.  

·         Comparison shops the competition in your area.  Know what our competitors carry, at what price point they sell it, and at what depth they stock it. 

·         Exceptional time management and follow up skills. Experienced at prioritizing and working under time constraints, overseeing multiple projects at one time, and working independently while remaining flexible to changing priorities and assignments. 

·         Strong expertise of Microsoft Office Products including Outlook, Word, Excel, and PowerPoint, along with ability to adapt to new technology quickly.  

·         Strong knowledge of in-store and back-office systems (POS/Putty, Oracle, PeopleSoft, Workforce Management, etc.)

Please note that you do not need to qualify for all requirements to be considered. We encourage you to apply if you can meet most of the requirements and are comfortable opening a dialog to be considered.

Work Environment, Physical & Mental Demands

·         Ability to sit and work at a computer keyboard for extended periods of time.

·         Ability to stoop, kneel, bend at the waist, and reach daily.

·         Able to lift and move up to 25 pounds occasionally.

·         Must utilize visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment.

·         Hours regularly 40 hours per week, as work dictates.

·         Position is remote, candidate should reside in Cleveland/Cincinnati, Ohio or Detroit, Michigan

Benefits

This role is eligible for healthcare including medical, dental and vision, retirement savings (401k with a company match), income protection programs such as life, accident and disability insurance, paid time off for sick leave, vacation, bereavement, jury duty, and holidays, wellbeing program, commuter, adoption assistance, education assistance, legal services, and employee merchandise discounts. For more detailed information go to mytbtotalrewards.com. 

 

Work-Life Balance

We understand the demands of work, school, family, and personal responsibilities.  Through our work-life resources and programs we offer services for every stage of life to help you manage the day-to-day needs.  We offer programs such as:

·         Meeting-Free Fridays (encouraged) | so you can catch up on work and self-development.

·         Summer Fridays | from Memorial Day to Labor Day so you can enjoy a head-start to the weekend

·         Holiday Early Departure | close out early the business day before a company observed holiday.

 

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. 

Work Locations: 02098 Corporate Remote 5601 Arnold Rd., Suite 200 Dublin 94568
Job: Store Operations
Organization: Tailored Shared Services
Shift: Day Job