Resident Services Manager

Description

Tailwind Group, Inc. is looking for the right candidate to join its growing team of Resident Services Managers at The Quarters at Iowa City. This is a great growth opportunity in a rapidly expanding company with a great culture and future opportunities.

Our Resident Services Managers assist with the general oversite and administration of a student housing complex. They focus on providing a high level of professional service and creating a 1st class living experience for our residents.

Tailwind Group, Inc. is one of the fastest-growing student housing in the United States – and we want YOU to join our team. With over 12,000 residential bedrooms under management and counting, Tailwind Group is growing rapidly and has a fantastic company culture.

Duties and Responsibilities:

• Understand basic standards of property management including Fair Housing laws, Tenant/Landlord rights, and general real estate principles.
• Monitor residential site and building locations for superior curb appeal and ensure cleanliness and general organization.
• Monitor office, clubhouse, and other common areas for general cleanliness and appearance.
• Assist with annual unit turnover and help execute move-in/move-out procedures.
• Solicit feedback from team members regarding issues and coordinate with the supervisor to determine a suitable resolution plan.
• Participate in regular team meetings with Operations staff to address current issues and prepare for upcoming events.
• Enforce lease agreement terms and communicate expectation levels with residents.
• Respond to email inquiries as appropriate.
• Distribute communication letters and post notices.
• Organize, manage, and order office supplies and materials as needed.
• Assemble, copy, sort, and file business documents either manually or electronically.
• Compile forms and verify for accuracy, and enter data fields into the company database.
• Respond to leasing inquiries from prospects and update current residents of potential tours.
• Manage calendars and schedule appointments.
• Evaluate prospects' needs and provide tours of available rental units.
• Ensure accurate completion of all required documents and assist in the collection of required fees from future residents.
• Present organization at local housing fairs and other various events and marketing organizations.
• Assist with the organization and successful execution of customer appreciation events and other recreational activities.
• Maintain knowledge and awareness of local competitors and conditions, and complete market analysis to help determine company market rent rates.
• Assist in the development of a seasonal advertising campaign based on the evaluation of individual market trends, college enrollment projections, supply pipeline, preleasing velocity, current occupancy, and competitor pricing.
• Provide updates to company websites and social media outlets.
• Monitor internet sites for negative feedback and provide counter-responses to ensure the overall product is given positive reviews.
• Ensure advertising material is actively displayed in areas of high traffic and visibility.
• Assist with inventory management of advertising signs and other marketing materials.
• Monitor account delinquency and determine the proper course of action to minimize outstanding debt.
• Collect payments and apply them to customer accounts.
• Organize and submit bank deposits.
• Review vendor bills and compare with associated WO or estimate, and enter for processing.
• Review open Work orders and dispatch maintenance in accordance with priority needs.
• Follow-up monitoring of open work orders to ensure completed within company guidelines.
• Respond to after-hour emergency issues on a rotating schedule
• Assist with asset management program to ensure all fixed assets are properly labeled and inventoried according to company policy.
• First-level conflict resolution office for lease violations, customer complaints, and other general inquiries from parents, tenants, officials vendors, or community members.
• Review and monitor individual property scorecard numbers for accuracy and proactively identify poor performance and negative feedback.
• Actively participate in neighborhood community events to promote the company and create a constructive dialogue with local citizens.
• Act as company liaison to area organizations by attending meetings and participating in events.
• Ensure occupancy and rental licensing are current and compliant with government code.
• Assist in the development and implementation of a security action plan for associated properties.

Requirements

• Must pass a criminal background check and drug test.
• Must demonstrate a high level of integrity and professionalism.
• Must have strong administrative skills, be organized, and be able to multi-task effectively.
• Must be self-motivated and an independent thinker, but excel at working in a team environment.
• Must Possess excellent verbal and written communication skills.
• Prefer to have had experience with Rent Manager software.
• Prefer to have experience in property management or student housing.
• Prefer to have experience with Microsoft Word, Excel, and Outlook.

Join Tailwind Group as it grows for the future. For the right candidate, this position will lead to a great future and upward opportunities. Tailwind Group is in the process of building a core of team members as it undergoes rapid growth. If you are self-managed and motivated for success, this position will give your future a jump start.

Our Core Values:

• We are Entrepreneurial
• We are Versatile
• We are Responsive
• We are Innovative
• We value Integrity

Our Mission: Pursue and capitalize on real estate opportunities while adhering to our core values. In doing so, we create a business that provides growth opportunities to our employees and the communities we serve - thereby generating optimal returns to our investors.

Our Vision: Be nationally recognized as a top ten owner and operator of student housing and be an accredited Top Place to Work. We will achieve this vision by building a CULTURE of passionate, empowered, and determined team members; bringing INNOVATION and UNCONVENTIONAL APPROACHES to everyday thinking; REFUSING TO BE OUT-HUSTLED by our competition and ensuring that our REPUTATION stands above all else. These accomplishments will lead to unparalleled service to our customers, consistent returns to our investors, and leave a lasting, positive impact on the communities we serve.

http://thetailwindgroup.com/

Equal Opportunity Employer

Salary : $36,000 - $40,000