What are the responsibilities and job description for the Soft Services Manager position at Talascend?
Talascend is currently seeking a Soft Services Manager for a contract opportunity located in Sanford, NC.
Overview :
This position requires interaction with the Site Leadership team, Client, Vendors, Operational, and Support staff and will be in a fast-paced environment consistent with handling multiple demands and priorities, candidate must be able to process and develop information to meet their needs, as well as coordinate various site level facility activities and projects. The candidate must be able to organize and prioritize multiple tasks, effectively manage through stressful situations, and consistently make effective, high-quality decisions.
Key Responsibilities :
- Oversee the Soft Services and related vendor partner relationships by providing a seamless interface with site employer leadership and client through organization, leadership, responsiveness, and creativity.
- Lead with a Hospitality Mindset.
- Ensures a seamless and consistent level of service is provided.
- Ensure the colleague experience from pre- arrival to departure is enhanced through personalized responses to day-to-day requests
- Create a high-level colleague and visitor experience that promotes value, to help attract and retain talent and clients
- Lead, develop and implement innovative programs, processes and procedures that reduce costs, increase efficiency, productivity or quality and / or reduce risk for the Client or Firm.
- Document processes and ensure appropriate processes are followed.
- Manage, coordinate, and execute services, reporting, audits, cost savings, small projects, centralized initiatives, and associated Client relationships
- Ensure vendor management routines and Service Level Agreements are met and work is completed.
- Develop and execute appropriate reporting routines to support site, and / or Client goals and objectives
- Assist in site Compliance / Operations audit(s).
- In consultation and collaboration with leadership, oversee the operation, staffing, performance, and development of the service delivery staff and vendors.
- Coordinate discussions with each direct report regarding goal setting, performance reviews, career development planning and incentive / salary administration. (If applicable).
- Performs additional job duties, as requested.
- Provide a high level of detail, organized, flexibility, and wiliness to assume new projects.
- Coordinate and manage performance of Services after normal business hours and during weekends as necessary or appropriate to provide, perform and deliver the Services, or as reasonably requested.
- Participate in Employee training programs to improve skill levels and competencies
- Manage and track work through work order system.
- Comply with all state and local regulations, as well as firm and client safety requirements.
Experience and Technical Skills :
Required :
Preferred :
