What are the responsibilities and job description for the IT Support Consultant position at Talent Avenue Staffing LLC?
Overview
As an IT Support Consultant, you will play a crucial role in providing technical assistance and support to the organization's IT users. You will be responsible for resolving hardware, software, and network issues while ensuring excellent customer service and timely problem resolution. Your expertise will contribute to the smooth functioning of the organization's IT infrastructure and user satisfaction.
Key responsibilities
Citizen
E3
EAD
GC
H1B
TN
Skills: mac operating system,finacial management,on-call support,security,network maintenance,it projects support,inventory management,comptia a ,teamwork,security management,networking,system maintenance,diagnostic skills,tcp/ip,software installation,windows operating system,task management,disaster recovery planning,microsoft certified it professional (mcitp),troubleshooting,support tools,independent work,shift work,attention to detail,communication,problem-solving,dns,infrastructure,technology training,remote desktop applications,help desk software,it infrastructure,ticketing systems,team collaboration,documentation,customer service,it security best practices,technical assistance,hardware installation,industry trend analysis
As an IT Support Consultant, you will play a crucial role in providing technical assistance and support to the organization's IT users. You will be responsible for resolving hardware, software, and network issues while ensuring excellent customer service and timely problem resolution. Your expertise will contribute to the smooth functioning of the organization's IT infrastructure and user satisfaction.
Key responsibilities
- Assist users with technical issues and provide timely resolutions
- Install, configure, and maintain hardware and software
- Monitor and respond to IT support tickets and inquiries
- Troubleshoot and resolve network connectivity issues
- Collaborate with IT team to implement and support IT projects
- Train users on new technologies and software applications
- Ensure security and privacy of IT systems and data
- Document IT processes, procedures, and troubleshooting steps
- Participate in on-call support rotation as needed
- Perform regular system maintenance and updates
- Conduct hardware and software inventory management
- Provide input for IT infrastructure improvement and expansion
- Assist in disaster recovery planning and testing
- Stay updated with industry trends and best practices in IT support
- Bachelor's degree in Computer Science, Information Technology, or relevant field
- Proven experience as an IT Support Consultant or similar role
- Proficiency in Windows and Mac operating systems
- Knowledge of networking, TCP/IP, and DNS
- Experience with help desk software and ticketing systems
- Strong diagnostic and problem-solving skills
- Excellent customer service and communication skills
- Ability to prioritize and manage multiple tasks effectively
- Understanding of IT security best practices
- Experience with remote desktop applications and support tools
- Certifications such as CompTIA A , Microsoft Certified IT Professional (MCITP), or equivalent
- Ability to work independently and in a team environment
- Strong attention to detail and accuracy
- Flexibility to work in shifts and on-call rotation
Citizen
E3
EAD
GC
H1B
TN
Skills: mac operating system,finacial management,on-call support,security,network maintenance,it projects support,inventory management,comptia a ,teamwork,security management,networking,system maintenance,diagnostic skills,tcp/ip,software installation,windows operating system,task management,disaster recovery planning,microsoft certified it professional (mcitp),troubleshooting,support tools,independent work,shift work,attention to detail,communication,problem-solving,dns,infrastructure,technology training,remote desktop applications,help desk software,it infrastructure,ticketing systems,team collaboration,documentation,customer service,it security best practices,technical assistance,hardware installation,industry trend analysis
Salary : $95,000 - $100,000