IT Project Analyst

Duties:

The scope of work is to assist with the management of an existing work intake process for IT infrastructure requests. This process is built using Service Now and Azure Dev Ops capabilities and the work effort would include (1) the intake, triage and management of work requests (2) communication to assignment teams and customers (3) assessment of process for improvements.

Experience Required:

• IT Infrastructure projects such as Server, Telecom, Network, Data center migration, refreshes
• Working within a hospital setting that has 24x7 patient care
• Communicating status updates with customer stakeholders and project teams
• Demonstrated strong organization, communication and interpersonal skills
• Process Execution: Management/support of intake process, including triage of requests and communication.
• Process Improvement: Ability conduct process assessment and redesign (looking at current state and recommending future state).
• Tooling Skills: *Familiarity of Service Now and Azure DevOps capabilities will be key as the process leverages them both.
• Service Now (doesn't have to be in depth on everything, but experience with things such as request forms, assignment groups and general navigation/use
• Azure DevOps – Kanban boards and general navigation/use
  
  

Education required:

• Bachelor's degree and training/experience in Information Technology or Business Management,
• Associates degree with 2 years of technical experience.