Office/Administration - Customer Service Support Lv2

The Customer Service Support 2 - Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to claims management. In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.

• Assist in identifying potential obstacles in the claims management process and work with other functions and customer facing customer service representatives, sales, and account managers to take corrective actions as directed.
• Assist in updating internal stakeholders on claim status and support issue resolution.
• Support the generation of claim document documents as outlined in established processes.
• Support resolution for simple administrative or clerical process issues that follow already defined procedures related to claim investigation, processing and resolution.
• Support simple customer inquiries to confirm credit memos, debit memos, and short pay/deduction authorization.
• Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
• Other duties as assigned.
  
  

Minimum Qualifications

• High school diploma, secondary education level or equivalent.
• Two years of related work experience.
  
  

Preferred Qualifications

• Bachelors Degree in a related field or equivalent experience.
• Proficiency with CRM Tools (Salesforce or similar).
• Proficiency with ERP Tools (SAP or similar).
• Two years of related work experience in customer facing environment or claims management.
  
  

Hours are 7:30-4:30, or 8:00-5:00 M-F.

Comments for Suppliers

• Detail Orientation, Accounting Experience (large transactions) and good Communication Skills are preferred.
  
  

Replacement req for position in #7415-1